"Internal Error" Message from Windows when opening Reader 9 files

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9 total messages Started by Tom_Wiilhoite Tue, 27 Jan 2009 05:25

#1529

Author: Tom_Wiilhoite
Date: Tue, 27 Jan 2009 05:25

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When I attempt to open an Acrobat file using Reader 9.0 I get a window with a message "Windows has detected an internal eror.Adobe 9.0 has quit." I am using Vista ( which I happen to detest). There is no error number. What can I do?

Re: "Internal Error" Message from Windows when opening Reader 9 files

#1598

Author: Appligent_Document_Solutions
Date: Tue, 27 Jan 2009 15:58

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Try the Windows Installer Cleanup Utility ( <http://support.microsoft.com/kb/290301/> ).

Re: "Internal Error" Message from Windows when opening Reader 9 files

#1609

Author: Tom_Wiilhoite
Date: Tue, 27 Jan 2009 18:20

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When I try to run the windows cleanup utility I get a windows runtime script error. Permission denied; This is so aggravating, especially to a near computer illiterate. lol

Re: "Internal Error" Message from Windows when opening Reader 9 files

#1588

Author: Appligent_Document_Solutions
Date: Thu, 29 Jan 2009 17:58

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Do you have administrative access to you computer?

Re: "Internal Error" Message from Windows when opening Reader 9 files

#1592

Author: Tom_Wiilhoite
Date: Thu, 29 Jan 2009 22:08

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1270 bytes

yes I do but the error message does not ask me for admin permission. All it says is what I quoted above in #2. I have since even attempted to uninstall Reader 9 and guess what? It will not allow it to continue, error message 1606. Could not access network location. %APPDATA%\ - whatever the heck that means. Again, it would appear logical that the term "access" would indicate admin pemission required. It (windows) did ask me and I did say continue, but it then did not do anything, just keeps returning the above message. These Catch 22 situations with computers seem to congolmerate on my own computer. Directs me around in circles with no results possible.

Re: "Internal Error" Message from Windows when opening Reader 9 files

#1476

Author: Jess_Hunt
Date: Sat, 31 Jan 2009 22:57

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Tom,
Sorry to say this, but "Thank God"!! I am having the exact same problems & am not very pc literate. I thought it was only me.... :) On a better note, have you found a remedy? I don't know what to do and feel I cannot find help ANYWHERE. Please let me know, I would greatly appreciate it.

Jessica
jess4hope@hotmail.com

Re: "Internal Error" Message from Windows when opening Reader 9 files

#1292

Author: Tom_Wiilhoite
Date: Fri, 06 Feb 2009 20:18

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1235 bytes

Jess:

Well, after about two hours on phone to Geek Squad, they just about had me convinced I had a RAM problem - although I am having no problems with any of my other programs. But, like you, it is good to know I am not the only one with Reader 9 problems. I think I may wait to take my machine in because it seems to wopuld be against the odds that 2 or 3 of us would be having the samer problem due to a glich in the RAM.

Are you able to uninstall Reader 9? Do you get an eror message 1606 when you do? I absolutely will let you know if I find a solution and I know you will do the same.

Tom W. "Hoyt"

Re: "Internal Error" Message from Windows when opening Reader 9 files

#1293

Author: Tom_Wiilhoite
Date: Fri, 06 Feb 2009 20:25

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I did get this suggestion at another thread ( that I guess I inadvertently opened ????). Havent tried it yet cause it looks soooooo complicated. But if one of us gets brave and does it, let the other know ok? btw where are you located?

Re: "Internal Error" Message from Windows when opening Reader 9 files

#1294

Author: Tom_Wiilhoite
Date: Fri, 06 Feb 2009 20:27

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697 bytes

If it's your own machine, check this MS kb doc:
 <http://support.microsoft.com/kb/886549>

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