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3 total messages Started by jim64 Tue, 31 Mar 2009 13:15
Fixing Reader 9.1 update
#156
Author: jim64
Date: Tue, 31 Mar 2009 13:15
13 lines
1974 bytes
Hi,

Had to do a system restore after Reader had updated to 9.1 to fix an unrelated problem (system is XP SP2). In Help/About it now shows as 9.0 again. As Check For Updates in app does nothing I found Updater 5 and Updater 6 folders in C:\Program Files\Common Files\Adobe, ran Updater 6, and got message: "There are no updates available at this time. Please note that some updates for the following programs cannot be determined at this time: Adobe Reader 9."

In Program Files I've got Reader 9.0 folder and also Reader 9(2).0 folder, think the (2) was added by system restore process.

Decided to uninstall 9.0 and download 9.1 from scratch, but when d/loading files from Adobe got Comodo Defence+ warning of possible buffer overflow attack and terminated app (both Firefox and IE7), noticed through searches others have encountered this. Eventually got files from here ftp://ftp.adobe.com/pub/adobe/reader/win/9.x/9.1/, option of .exe file or .msi file.

So...to uninstall Reader and anything that came with it then do clean installation, what's best method? Normally I'd use Add/Remove and CCleaner, but I've seen Windows Installer Cleanup Utility mentioned. Do you use that with or instead of Add/Remove etc? And then should I use .exe or .msi file?

Not that familiar with Reader's workings as it's one of those apps I tend to install and forget about, occasionally creating or viewing PDFs. Any advice much appreciated.

Thanks.
Re: Fixing Reader 9.1 update
#165
Author: Michael Kazlow
Date: Tue, 31 Mar 2009 16:24
4 lines
804 bytes
First you do a standard uninstall. You use the Microsoft Installer 
Cleanup tool afterwards.

Mike
Re: Fixing Reader 9.1 update
#187
Author: jim64
Date: Wed, 01 Apr 2009 11:58
1 lines
700 bytes
CCleaner removed everything first time, 9.1 successfully installed. Thanks for reply anyway, will keep cleanup tool for future troubleshooting.
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