Reader locks up my Windows Installer

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1 total messages Started by William_Morley Fri, 09 Jan 2009 20:57

#2001

Author: William_Morley
Date: Fri, 09 Jan 2009 20:57

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After a download of Reader 9 my installer does not allow any additional programs to be installed. I receive the message that the installer is previously occupied. When I try to uninstal Reader 9 I get the same message.
In addition, there is a permanent little window that I can't close. It says "DocumentViewer" in the blue bar and reads, "An installation package for the product DocumentViewer cannot be found. Try the installation again using a valid copy of the installation package "DocumentViewer.msi".
If I close this window the along comes the Microsoft.NET Framework telling me "An unhandled exception has occurred in a component in your application. Click continue and application will ignore this error and attempt to continue." If I click 'continue" then a Windows Installer window comes up and then changes to the DocumentViewer window.

How do I stop or fix that installer problem?

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