Help! I can't install or uninstall Adobe Reader.

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22 total messages Started by Travis_Hickey Thu, 01 Jan 2009 22:49

#2202

Author: Travis_Hickey
Date: Thu, 01 Jan 2009 22:49

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I accidentally deleted part of Adobe Reader 8.1.2. Now, I can't read PDF documents. I tried to install Reader 9 but I kept getting a message box that says, "The feature you are using is on a network resource that is unavailable." It also gives me the option to try again or change the directory, neither of which solves the problem.

I then went to the Control Panel and tried to have the Add or Remove Programs application remove Reader 8.1.2 but the exact same window came up. It supposedly has something to do with the fact that there is no installation path for Reader 8.1.2. How do I get rid of Reader 8.1.2 and then subsequently install reader 9?

Re: Help! I can't install or uninstall Adobe Reader.

#2204

Author: graffiti
Date: Fri, 02 Jan 2009 01:43

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650 bytes

Download and run the Microsoft Installer Cleanup Utility.

Re: Help! I can't install or uninstall Adobe Reader.

#2205

Author: Travis_Hickey
Date: Fri, 02 Jan 2009 02:07

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I just downloaded Windows Installer Cleanup to my computer (or at least the setup for it). It said that the program was done installing, so I clicked on "Finish" but I can't find the program on my computer. I even used the search function in the Start menu to find "windows installer" and it found nothing. What did I do wrong?

Re: Help! I can't install or uninstall Adobe Reader.

#2217

Author: Pat_Willener
Date: Sat, 03 Jan 2009 02:38

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658 bytes

You should find it on Start -> Programs as 'Windows Install Clean Up'.

Re: Help! I can't install or uninstall Adobe Reader.

#2225

Author: Travis_Hickey
Date: Sat, 03 Jan 2009 05:03

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665 bytes

Thank you for your responses. I managed to fix the problem.

Re: Help! I can't install or uninstall Adobe Reader.

#2115

Author: Peter_O._Mortensen
Date: Wed, 07 Jan 2009 12:07

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753 bytes

Hi there
I have the same problem with removing Reader. I have installed the clean up utility, but it cannot find any adobe programs. What to do then???
Peter

Re: Help! I can't install or uninstall Adobe Reader.

#2127

Author: Winnie
Date: Wed, 07 Jan 2009 21:51

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763 bytes

I am having the same problem with removing Reader 8.1.2 but I can't find the file they are requesting AcroRead.msi and unable to delete the program, need help please!

Re: Help! I can't install or uninstall Adobe Reader.

#2129

Author: Travis_Hickey
Date: Wed, 07 Jan 2009 22:24

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769 bytes

I downloaded and installed the Windows Installer Cleanup Utility. Then I looked in the start menu for the cleanup program and that allowed me to delete Reader 8.1.2.

Re: Help! I can't install or uninstall Adobe Reader.

#2062

Author: Bill_Adams_3225
Date: Thu, 08 Jan 2009 18:37

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792 bytes

I don't normally join forums, but I had the same problem and followed the advice of graffiti and Pat Willener and solved the problem in 15 minutes. Thanks for your help.

Re: Help! I can't install or uninstall Adobe Reader.

#2041

Author: betty_ramsey
Date: Mon, 12 Jan 2009 17:20

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810 bytes

Windows installer mentioned that they couldn't delete files. I have some persistent ,old files, left in my c/drive.The Updater, Pistd(the way I feel) Index and Recyclers, each have 2 entries. I would appreciate any input.

Re: Help! I can't install or uninstall Adobe Reader.

#1962

Author: Michael Kazlow
Date: Mon, 12 Jan 2009 21:58

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868 bytes

Try booting into safe mode and deleting the problemsome files.

Mike

Re: Help! I can't install or uninstall Adobe Reader.

#1968

Author: betty_ramsey
Date: Mon, 12 Jan 2009 23:09

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1241 bytes

I have tried safe mode and it didn't work. I don't know how old these files are . Because I use Firefox , I also used IE to try to delete them. When I press delete I can only copy or extract them.They remain in c/drive. I tried to extract all the folders to the desktop and delete them . I hear the sound of deletion but they still appear on the drive/files/folders. I am going to try Malwarebytes, they a " file killer tool" but I am not sure how to use it.
CC cleaner removed anything left in Regedit. From reading previous posts. It seems that, to totally uninstall Adobe is extremely difficult.

Re: Help! I can't install or uninstall Adobe Reader.

#1971

Author: Michael Kazlow
Date: Tue, 13 Jan 2009 10:23

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901 bytes

Removing traces of Reader is easy with the Microsoft Installer cleanup 
tool. What is difficult is to overcome the mess from other registry 
editing tools.

Mike

Re: Help! I can't install or uninstall Adobe Reader.

#1898

Author: betty_ramsey
Date: Tue, 13 Jan 2009 17:52

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682 bytes

I didn't download CC Cleaner until after i tried Msft utility clean up tool .

Re: Help! I can't install or uninstall Adobe Reader.

#1917

Author: Juan_menchaca
Date: Tue, 13 Jan 2009 22:34

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805 bytes

I'm having a similar problem. I can't uninstall the 8.1 reader, I get a message that it's in use and that I have to turn it off???? I'm trying to update it with the 9 reader.

Re: Help! I can't install or uninstall Adobe Reader.

#1918

Author: Juan_menchaca
Date: Tue, 13 Jan 2009 22:37

1 lines
707 bytes

How do you uninstall the reader when it tells you that it's "in use"

Re: Help! I can't install or uninstall Adobe Reader.

#1806

Author: Pat_Willener
Date: Thu, 15 Jan 2009 06:59

1 lines
703 bytes

Open Task Manager and end process AcroRd32.exe

Re: Help! I can't install or uninstall Adobe Reader.

#1784

Author: Riaz_Somir
Date: Wed, 21 Jan 2009 22:41

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928 bytes

I also deleted a component of Adobe Reader 8.1.2 and now can't get rid of it in 'Add or Remove Programs'. When I try to download the Windows Installer CleanUp Utility (in safe mode) I get a pop-up that say The System Administrator has set policies to prevent this installation.'

I'm lost on this. Someone please help me!

Re: Help! I can't install or uninstall Adobe Reader.

#1650

Author: Pat_Willener
Date: Thu, 22 Jan 2009 06:59

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683 bytes

Login as Administrator, then, to allow the installation of the cleanup tool.

Re: Help! I can't install or uninstall Adobe Reader.

#1683

Author: Kate_North
Date: Fri, 23 Jan 2009 11:40

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851 bytes

Thanks Mike and Tavis - I downloaded the Windows installation cleanup tool and was able to uninstall Adobe R 8.1.1, this then allowed me at long last to install version 9 - A problem that had been frustrating me for some months was resolved in just a few minutes.

Re: Help! I can't install or uninstall Adobe Reader.

#1699

Author: Michael Kazlow
Date: Fri, 23 Jan 2009 18:03

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830 bytes

Kate,

Glad things got straightened out.

Mike

Re: Help! I can't install or uninstall Adobe Reader.

#1590

Author: Rick_Crouse
Date: Thu, 29 Jan 2009 20:20

1 lines
899 bytes

I can't uninstall adobe and I tried to install the Clean up Utility but I can't because I'm running on a 64-bit system. I just got this computer a week ago and things are already messed up. And the people at Bestbuy (where I got it from) didn't help at all. They told me to research it online.

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