I get error 1714 when I am trying to install 9.

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6 total messages Started by Betty_Piper Fri, 19 Dec 2008 21:53

#2538

Author: Betty_Piper
Date: Fri, 19 Dec 2008 21:53

3 lines
822 bytes

I can download version 9 fine, when I go to install it, it stops at 99 percent and I get error 1714 that an older version of Adobe Reader 9 cannot
be removed. I have a version 8 but no 9 installed on my computer. But now
version 8 will not work either. What do I do?

Re: I get error 1714 when I am trying to install 9.

#2541

Author: Betty_Piper
Date: Fri, 19 Dec 2008 22:00

7 lines
942 bytes

I forgot to add that I am using a Compaq Presario PC with Windows XP
I have tried downloading with Explorer and also with Mozilla Firefox.
The only way I could read my PDF's was to download the Foxit reader
after I could not install my version 9.

I really miss my Adobe Reader!
Betty

Re: I get error 1714 when I am trying to install 9.

#2442

Author: graffiti
Date: Sat, 20 Dec 2008 00:11

3 lines
706 bytes

Download and run the Microsoft Installer Cleanup Utility.

Google it to find the download.

Re: I get error 1714 when I am trying to install 9.

#2465

Author: Betty_Piper
Date: Sun, 21 Dec 2008 14:03

3 lines
737 bytes

I downloaded the MIcrosoft Installer Cleanup Utility but do not see
a Adobe Reader 9 listed. It does have an 8.1.1 Listed. Should I remove
that one?

Re: I get error 1714 when I am trying to install 9.

#2467

Author: graffiti
Date: Sun, 21 Dec 2008 15:44

1 lines
644 bytes

Yes. If you want to install 9.

Re: I get error 1714 when I am trying to install 9.

#2471

Author: Betty_Piper
Date: Sun, 21 Dec 2008 20:50

3 lines
641 bytes

Thank you, it worked. I appreciate your help.

Betty

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