Adobe Reader 9.1 - Fatal Error : Acrobat failed to connect a DDE server - Thread - go-pugleaf

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4 total messages Started by klouie Wed, 25 Mar 2009 22:58

Adobe Reader 9.1 - Fatal Error : Acrobat failed to connect a DDE server

#60

Author: klouie
Date: Wed, 25 Mar 2009 22:58

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Hi Everyone,

I have some users telling me that when they try to open a pdf attachment in Outlook 2007. Nothing happens. The system just sits there as if you did not click on the attachment. If you wait long enought a popup box from adobe reader comes up and says:

Fatal Error

Acrobat failed to connect a DDE server.

All the PDFs are very simple, just simple scanned images or converted over from a document into a PDF.

I've tried repairing the install and still had no luck - same behaviour. The only way the pdf opens is if we go into task manager and close the AcroRd32.exe process or logoff and log back in.

If it helps, the most recent system change was the upgrade to IE7 and a new anti-virus software.

Thanks,

KEvin

Re: Adobe Reader 9.1 - Fatal Error : Acrobat failed to connect a DDE server

#65

Author: Paul_J_Reynolds
Date: Thu, 26 Mar 2009 08:04

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770 bytes

Hi I am also getting the same error message also upgraded to IE7 and using Sophos Anti Virus...

Fatal Error

Acrobat failed to connect a DDE server.

Re: Adobe Reader 9.1 - Fatal Error : Acrobat failed to connect a DDE server

#71

Author: klouie
Date: Thu, 26 Mar 2009 14:39

4 lines
808 bytes

Wow, we upgrade to Sophos Anti-virus as well.

It looks like things are pointing towards Sophos.
Our Cisco VPN clients are having issues connecting back into the office after the upgrade to Sophos.

Re: Adobe Reader 9.1 - Fatal Error : Acrobat failed to connect a DDE server

#96

Author: Vnh
Date: Fri, 27 Mar 2009 16:59

3 lines
1119 bytes

I've seen 3 cases this past couple of weeks. Users have been using Adobe Reader 9.0, Sophos, and IE 7 without problems. All 3 started getting this error after they went to Reader 9.1.

For the first 2, after I ended all the AcroRd32.exe processes, and had them reboot, I haven't heard back from them since. It's been a few days. For this third one, I just ended the processes so I will have to wait and see if the user calls back. Seems like the problem is with the new 9.1 update.

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