Error message on booting in Windows

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6 total messages Started by David_Robb Thu, 26 Mar 2009 05:43

#64

Author: David_Robb
Date: Thu, 26 Mar 2009 05:43

5 lines
832 bytes

Dear Sir,
Since updateing to Adobe9 I get an error message which halts the boot process until I click the "OK" in the error message. This interruption of the otherwise automatic boot process is very inconvenient.
Could you please advise what steps I should take to solve this problem?
Thanks
David Robb

Re: Error message on booting in Windows

#66

Author: Pat_Willener
Date: Thu, 26 Mar 2009 08:23

1 lines
607 bytes

And what is that error message?

Re: Error message on booting in Windows

#67

Author: Abhilasha_Srivastava
Date: Thu, 26 Mar 2009 08:52

11 lines
897 bytes

Hi David,

Could you give some more details about the following..

1) What was the error message?
2) Was it Reader 8.1.4 from which you were trying to update to Reader 9.1?
3) What was the native OS of the machine?
4) Was any pdf or application running when you were updating Reader?

Thanks,
Abhilasha

Re: Error message on booting in Windows

#248

Author: David_Robb
Date: Tue, 31 Mar 2009 05:26

3 lines
812 bytes

Thanks Pat, the msg was "Windows cannot find 'c:\Program Files\NOS\bin\getPlus_HelperSVC.exe'. Make sure you typed the name correctly, and then try again. To search for a file, click the Start button, and then click search"
Cheers
David

Re: Error message on booting in Windows

#149

Author: David_Robb
Date: Tue, 31 Mar 2009 05:32

11 lines
979 bytes

Thanks Abhilasha
1.The msg was "Windows cannot find 'c:\Program Files\NOS\bin\getPlus_HelperSVC.exe'. Make sure you typed the name correctly, and then try again. To search for a file, click the Start button, and then click search"

2.Adobe 8.1.1, I think

3.Windows XP Pro on a HP Desktop

4. No

cheers
David

Re: Error message on booting in Windows

#150

Author: Pat_Willener
Date: Tue, 31 Mar 2009 07:22

3 lines
862 bytes

Looks like this is part of the Adobe download manager, which has been deleted, but not removed from startup.

Remove it (getPlus_HelperSVC.exe) using msconfig (Startup tab), or with a more comprehensive tool like Startup Inspector <http://www.windowsstartup.com/startupinspector.php>.

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