Reader 9.0 Uninstall Problem

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5 total messages Started by Doug_Wakeman Thu, 26 Feb 2009 04:42

#823

Author: Doug_Wakeman
Date: Thu, 26 Feb 2009 04:42

3 lines
929 bytes

I have a new PC running Vista 64 bit. When I tried to view a pdf doc in a web page I get a warning message that I need Adobe Reader 8 or 9. The PC has 9 already installed which opens just fine by itself. So to fix the problem I was going to uninstall/reinstall Adobe Reader 9 but when I go to the uninsall utility in Windows all I get is the "prparing to uninstall message" and nothing happens.

Any ideas?

Re: Reader 9.0 Uninstall Problem

#867

Author: Michael Kazlow
Date: Sat, 28 Feb 2009 00:26

4 lines
738 bytes

Don't try to uninstall, try to repair the installation---under the help 
menu.

Mike

Re: Reader 9.0 Uninstall Problem

#873

Author: Doug_Wakeman
Date: Sat, 28 Feb 2009 20:49

4 lines
778 bytes

Thanks Mike. I tried that and it tried to fix the installation for a while and then came back with a message "Install server not responding". Any other ideas?? All suggestions are appreciated.

Thanks,
Doug

Re: Reader 9.0 Uninstall Problem

#892

Author: Pat_Willener
Date: Mon, 02 Mar 2009 06:45

1 lines
623 bytes

Try from Add/Remove Programs, with the 'Change' button.

Re: Reader 9.0 Uninstall Problem

#748

Author: Mateon3000
Date: Mon, 02 Mar 2009 12:59

5 lines
943 bytes

Hi Doug,

If you know about the "event viewer" utility for Windows it might be able to shed more light on why this error is happening.

You mentioned you are trying to open the pdf in a web browser. Since you are using a 64 bit Operating system and 64 bit adobe application did you verify that you are using a 64 bit web browser and not 32 bit web browser?

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