🚀 go-pugleaf

Thanks to all who participated. I got another note from Customer Service which implied that I would in fact get the reg. benefit. Here is the quote from Edwin P.;

" "Don, I understand that you have not received the registration benefits
with the registration of Adobe Photoshop CS3.
I apologize for the inconvenience you have faced in this regard.
For the registration benefit, please contact Customer Service at the
number below."

Best Regards,
Edwin P.
Adobe Customer Service
-----------------------------

I called this morning and was on the phone for more than 30 minutes and was initially told they would make a new case file, asked which benefit I would want & told I'd be sent an email with a link to get the benefit. Then after another few minutes on hold the rep. came back and told me I would not be getting the benefit because it was a download.

I then asked to talk to or be directed to a sales supervisor but was only told I could do that through their contact page. Anyone ever try getting ahold of someone higher up on the food chain at Adobe or Microsoft? It would be easier to get an audience with the Pope. (-: I suggested they read this and other forums but obviously they have no time to listen to what their customers are saying.

Ah well. Again. I appreciate the feedback & support on this issue. While it's unfortunate that Adobe sees fit to treat download customers in this manner perhaps they will at least let people know at time of purchase that if you download the application you are less than human and therefore will receive no registration benefit.

Best regards,
Don, Toronto