🚀 go-pugleaf

Hi Bob and Neil,

You guys are awesome. You might be saving my skin on this one. Thanks for helping me make sense of this.

So far, none of the fonts I've bought/installed/activated seem to match up exactly with what the client gave me, and I have a few extra twists that I'm up against.

To answer your questions:

* "What do you mean by "not working"? What error messages?"

I was given two different files from my client (who is a designer) - one is a Flash file, the other is a Photoshop file.

In Photoshop, when I initially open the file, the error message I get is the dreaded "Some text layers contain fonts that are missing. These layers will need to have the missing fonts replaced before they can be used for vector based output."

Then when I click on individual layers with the actual text on them it gives me these:
    "The following fonts are missing for text layer "X":
    HelveticaNeue BoldCond
    Font substitution will occur. Continue?"
also the same but with
    "HelveticaNeue HeavyCond"

At this point after I click "Cancel," the following shows up in my font indicator (or whatever it is in the upper left of Photoshop that tells you what font you're using):
   [HelveticaNeue] [BoldCond] and
   [HelveticaNeue] [HeavyCond]

In Flash, when I open a different-but-similar file, here is the error message:
   "Missing Font Warning:
    One or more fonts used by this movie are not available. Substitute fonts will be used for display and export. They will not be saved to the Macromedia Flash authoring document. Options: Choose Substitute or Use Default."
   When I click on "Choose Substitute," it says that the missing fonts are
   * HelveticaNeue BoldCond and
   * HelveticaNeue Condensed

The tricky thing about this is that so far, I've only been given the fla file, not the published swf. So after I've open the fla file, I'm looking at what has happened after a font substitution has already occurred (either my default font or whatever I've chosen to substitute it).

That's why I'm hoping I can find an exact match - so I'll be sure that, when I open the fla file, I'm seeing what it was supposed to look like.

A few other clues/twists/variables/hurdles:
  * The root of the problem: my client is Mac, I'm on Windows.
  * The client did give me the fonts they used. Problem is, they're Mac fonts, so of course I can't use them right now.
  * The exact file names of the fonts they gave me:
      - HelveNeuBlaCon
      - HelveNeuBolCon
      - HelveticaNeue BlackCond
      - HelveticaNeue BoldCond
        (doesn't seem like it should be a hair-puller, right?)
  * One interesting thing I've found: in Photoshop, in all my efforts to find something that matches, I've found that that if I use the font (which I have) "Helvetica Neue LT Std" 77 Bold Condensed...and then use the Free Transform tool to shrink the width of the text...it matches almost perfectly (the closest match I've found).
  * It's also not out of the question that I'm just doing something completely silly, like not installing/activating/etc with the right secret handshake. But I've installed, closed Photoshop and Flash, rebooted, burned incense, etc. I'm on Windows and not using Suitcase, so activating isn't an issue, the fonts I've bought do show up (just with extra numbers like "77" and stuff like "Std") and are working, they just aren't working the way I want them to.

What do you think - maybe I should look into becoming a dentist?

Thanks,

Jonathan