🚀 go-pugleaf

<BASE HREF="file:///D|/dl/NetcomX2Ruse.htm">

> 

>   WHY is Netcom going to charge me MORE when and if a local X2

>  access number is ever in service here ? I expect X2 speed from my Netcom

> account, at unlimited on-line time at $17.95 a month.

> >

> >Netcom Technical Support Wrote:

> 

> ---------------------------------------------------------------------

> For a more immediate answer in the future, please see these two new

> services:

> 

> Fax on Demand:        1-800-NETNET3 (1-800-638-6383)

> On-Line Support:      http://www.netcom.com/bin/webtech

> Current Sales Offers: http://www.netcom.com/special_offers

> ---------------------------------------------------------------------

> 

> Hello Bruce:

> 

> One of the reasons why X2 access service will cost an additional fee is

> because X2 equipment cost more than regular modem equipment.



  Wrong- it is simply REPLACEMENT costs, in the same manner as

you and most on-line service providers once expended capital to provide

14.4k, 28.8k etc. on-line access.  Just as I, as the consumer, may of

paid

$169 for a 14.4k baud modem just a few short years ago.   The WORST

thing

you can do is try to snow your faithful customers who PAY you for your

basic

service, with the generic and factless statement you provided above^^^^.

> 

> In addition, customers who use the x2 site and have upgraded their

> accounts to a NETCOMplete Advantage account will benefit from less busy

> signals because the X2 lines are only available to X2 connections rather

> than 14.4kbps or 28.8kbps connections.



  Again, TERRIBLE try  Netcom... EVERYBODY who has a basic unlimited

access account for $19.95 a month DOES NOT need the the lite frills and

extra expense of your marketing project (i.e. the Advantage account).

Face it-  the Advantage account is just another way for Netcom to get

more money from thier exsisting (and new) customers in the name of the

"new technology of X2 speed".  See orginal message that requires a

factual response :  What is needed is the EXACT SAME FEATURES, ETC.

that my EXSISTING account has, but at X2 speed and unlimited access at

$17.95 a month.   Baaaaaaaaaaaaaad try and (yet) another snow job to

the consumer and exsisting customers, Netcom ..  

> 

> We hope this helps.

> 

>  HELPS ?!?  All you have done in the name of "customer service"

is repeat and reprint all of the EXSISTING information you already

have, in form, all over your Netcom web pages and aggressively

marketed text and graphics ploys to try and get a few new and exsisting

customers to spend more @month for the Advantage account.  Over

90% of your basic account subscribers at unlimited access for

$19.95 a month DO NOT NEED the lite frills and added expense of your

Advantage account.  They need X2 speed and access for thier

EXSISTING basic account(s) at $17.95 @month.

> 

> - Marcus

> 

> ---------------------------------------------------------------------

>            _     _

>           |_|_  |_|   Email Technical Support

>          _  |_|_      NETCOM On-Line Communication Services, Inc.

>         |_|  _|_|     http://www.netcom.com/bin/webtech

>             |_|

>                       24-Hour Technical Support:  (408) 881-1810

> 

> ---------------------------------------------------------------------