🚀 go-pugleaf

In article <01bc504d$b1048aa0$aa1762ce@pcpalpl.www.thrunet.net>,
John Kemper <pcpal@thrunet.net> wrote:
>A warning to all looking to get setup with an internet service provider.
>
>A company called MCS Net in the Chicago area is one definate Rip-OFF. 
>I recently signed up with them and they stuck it to me. In requesting
>service from this company I specifically asked if they supported Dynamic
>Bandwith Allocation, one of the protocols supported by my Ascend Pipeline
>75. We even went so far as to explain this protocol to the tech person who
>contacted us back. We were assured that they would support this. So after
>chargin me for a hookup and finally having a chance to try it we discovered
>that they could not support this. After going around in circles with the
>owner of the company they refused to refund my setup fee of $50. This was
>clearly one big Rip-Off. The owner swears that none of his people would
>have told us their service would support DBA but the truth is they did.
>Knowing this and determining form his tone when I spoke to him and the fact
>that he was ready to deny me my refund as soon as he called I can only
>sermise that they do this often. He even went so far as to say that they
>are well aware my device is not fully supported by their equipment leads me
>to believe that they have do this to other people as well. He even stated
>that they have long been aware of the problem. Seeing how I requested to be
>connected for a trial to see if it worked and further assured that it would
>but they could not set me up a temporary account to try. So I trusted them
>but when the time came to give it a try DBA didn't work. The owner in the
>end told me I should have requested a trial account and when I stated I did
>he they said I should have asked for some sort of supervisor. I even tried
>that and was denied. He was again aware of this because it took a whole day
>of cursing people out just to talk to him. I reccomend that if you are
>looking for service in the Chicago area you don't try MCS.

This set of statements is completely false and has no bearing on reality.

Mr. Kemper was told that if the statement he *claims* was made is in fact
true he will receive a full refund.  I also offered him several workarounds
for the problem, including a way to utilize the network within the "A band"
to avoid excessive time charges (allowing him to leave the connection
up on 2B channels at all times), all of which he refused to work through
with our technical department.

The P75, along with a number of other ASCEND products, uses PROPRIETARY
protocols to determine if a second channel should be brought up when receive
data is being sent.  This is completely unnecessary and is a rather 
transparent attempt to tie service providers to ASCEND hardware on 
the central site.  It is one of the reasons we do not stock or sell 
ASCEND ISDN hardware; other equipment does not have this requirement.

We removed all ASCEND hardware from our central site over two months ago.
Our technicians are very aware of the issues surrounding this change; it has
resulted in extreme improvements in ISDN performance and reliability since 
the new equipment was installed, which our customers enjoy daily.

The proper "long term" fix is for ASCEND to start doing things right.  But
there are short-term fixes to alleviate the cost of leaving a 2B call nailed
up, and they were offered.

Again, Mr. Kemper was offered several other options, all of which he
refused to cooperate in persuing.  Nonetheless, I stated that at the
conclusion of our investigation into what he was *actually* told that if 
he was due a refund of the setup fee (even though he signed a contract 
which stated that the setup fee is non-refundable in all circumstances) 
we would process that refund.

Mr. Kemper obviously feels he has no obligation to wait for the resolution 
of that investigation, but rather he prefers to come here and post false
statements and abuse people.

Mr. Kemper obviously feels he has the right to "curse people out" from his
above statements as well.

I was out of the office at a trade show setup today, and in fact made
several calls to attempt to reach him which were unsuccessful due to his
telephone being busy.  Mr. Kemper never left a single voicemail during
the time that he was "unable to reach me".

Perhaps people who deal with "PC Pal" should choose another business to work
with if Mr. Kemper feels he has the right to abuse people in general both
verbally and in a manner such as this.

Even though Mr. Kemper has taken to posting this kind of blatent lie, and
has blemished his reputation for being truthful with me in this fashion,
leading me to believe he is not being truthful about the matter at hand,
we STILL will refund his money if we discover that he was in fact being 
truthful about what he was told by our technical department.

This is my first and last response to Mr. Kemper's untruths, but I will
repost it if necessary as a response.

--
-- 
Karl Denninger (karl@MCS.Net)| MCSNet - The Finest Internet Connectivity
http://www.mcs.net/~karl     | T1's from $600 monthly to FULL DS-3 Service
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