🚀 go-pugleaf

In article <01bc504d$b1048aa0$aa1762ce@pcpalpl.www.thrunet.net>,
"John Kemper" <pcpal@thrunet.net> wrote:

>A warning to all looking to get setup with an internet service provider.
>
>A company called MCS Net in the Chicago area is one definate Rip-OFF. 
>I recently signed up with them and they stuck it to me.

John if your case is a good one, then I suggest that you file a complaint
with the Better Business Bureau, I believe it costs about $3 in filing
fees to do. I also suggest that you file a complaint with the Illinois
States Attorney  fraud division if your case is a good one. At least your
complaint then would be on the record.

>In requesting
>service from this company I specifically asked if they supported Dynamic
>Bandwith Allocation, one of the protocols supported by my Ascend Pipeline
>75. We even went so far as to explain this protocol to the tech person who
>contacted us back. We were assured that they would support this. So after
>chargin me for a hookup and finally having a chance to try it we discovered
>that they could not support this. After going around in circles with the
>owner of the company they refused to refund my setup fee of $50. This was
>clearly one big Rip-Off.

I'm not surprised about your round & round & round with karl denninger.
Too bad you haven't been reading chi.general and chi.internet over the
last year.
You would have seen just the tip of the iceberg of the complaints against MCS.

>The owner swears that none of his people would
>have told us their service would support DBA but the truth is they did.

Hmmm...

>Knowing this and determining form his tone when I spoke to him and the fact
>that he was ready to deny me my refund as soon as he called I can only
>sermise that they do this often.

That appears to be the case.

 He even went so far as to say that they
>are well aware my device is not fully supported by their equipment leads me
>to believe that they have do this to other people as well. He even stated
>that they have long been aware of the problem.

Oh my that's not very customer friendly at all.

 Seeing how I requested to be
>connected for a trial to see if it worked and further assured that it would
>but they could not set me up a temporary account to try. So I trusted them
>but when the time came to give it a try DBA didn't work. The owner in the
>end told me I should have requested a trial account and when I stated I did
>he they said I should have asked for some sort of supervisor. I even tried
>that and was denied. He was again aware of this because it took a whole day
>of cursing people out just to talk to him. I reccomend that if you are
>looking for service in the Chicago area you don't try MCS.

Too bad you had to find out the Hard Way about MCS John.
It certainly appears you are due a refund and a apology, however going by
the past history I've seen you will be lucky to get either one.



Mike

michael1@anetx-chi.com   no x to reply



     ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
    "don't imagine that you can defend a spineless little runt like
      karl in a public forum and not get slammed for it."
              Anthony Adams response to wix, 4/17/97