🚀 go-pugleaf

A warning to all looking to get setup with an internet service provider.

A company called MCS Net in the Chicago area is one definate Rip-OFF. 
I recently signed up with them and they stuck it to me. In requesting
service from this company I specifically asked if they supported Dynamic
Bandwith Allocation, one of the protocols supported by my Ascend Pipeline
75. We even went so far as to explain this protocol to the tech person who
contacted us back. We were assured that they would support this. So after
chargin me for a hookup and finally having a chance to try it we discovered
that they could not support this. After going around in circles with the
owner of the company they refused to refund my setup fee of $50. This was
clearly one big Rip-Off. The owner swears that none of his people would
have told us their service would support DBA but the truth is they did.
Knowing this and determining form his tone when I spoke to him and the fact
that he was ready to deny me my refund as soon as he called I can only
sermise that they do this often. He even went so far as to say that they
are well aware my device is not fully supported by their equipment leads me
to believe that they have do this to other people as well. He even stated
that they have long been aware of the problem. Seeing how I requested to be
connected for a trial to see if it worked and further assured that it would
but they could not set me up a temporary account to try. So I trusted them
but when the time came to give it a try DBA didn't work. The owner in the
end told me I should have requested a trial account and when I stated I did
he they said I should have asked for some sort of supervisor. I even tried
that and was denied. He was again aware of this because it took a whole day
of cursing people out just to talk to him. I reccomend that if you are
looking for service in the Chicago area you don't try MCS.