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Article #223

T39m resets and turns off randomly

#223
From: Rainy
Date: Wed, 14 May 2003 01:28
25 lines
2413 bytes
Hi all,

I have a T39m which in the past couple of weeks has begun turning itself off
randomly.  Also last night when I tried to compose an email on it, each time
I tried to enter an email address it would reset itself (i.e.. go back to
the pin entry screen).  This happened about 8 times in a row before it
worked properly again.

My question is: is this phone fixable or will the phone need to be replaced?
I would prefer the first option as my experience with the 2nd option is that
I usually have to be without my phone for at least 3 weeks before I receive
a replacement (as would most likely be the case this time as Sony-Ericsson
have said they have no stock of the T39 at the moment).  If the phone is not
fixable, will the problem remain as it is or will it just keep getting
worse?

Sony-Ericsson have told me that the resetting sounds like it might be a
software issue (I currently have R4A008) but the turning off sounds more
like a firmware issue, in which case, they would most likely need to replace
rather than fix it, does this sound accurate?

If anyone has any knowledge or experience of such problems with a T39m I
would appreciate any information you can give me.

Thanks!
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From: "Rainy" <rainy__bear@hotmail.com>
Newsgroups: alt.cellular.ericsson,aus.comms.mobile
Subject: T39m resets and turns off randomly
Date: Wed, 14 May 2003 11:28:08 +1000
Organization: University of Queensland
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