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4 messages
4 total messages Started by Christopher Anthistle Thu, 16 Oct 1997 00:00
Cash Bell Canada Rewards Points BEFORE leaving Bell
#5
Author: Christopher Anthistle
Date: Thu, 16 Oct 1997 00:00
69 lines
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If you are thinking of switching long distance from Bell you should
cash in your Real Plus Extra rewards points FIRST or Bell will refuse
to honour them.

I see a new dispute with Bell brewing.  At the top of Page 1 of your
phone bill, directly under "Account Summary" is your Real Plus Extra
rewards point balance.  Mine is 163,177 points.  Today I phoned Bell
Rewards at 1-800-463-7131 to convert these points into something
tangible.  I was told they are worth an $80.00 cashback credit, BUT
because I had transferred my long distance to Fonorola last week I
could not have what I am entitled to unless I transfer my long distance
back to Bell.

The Bell rewards representative gave me a number to complain to
1-800-267-7734, I complained and was told my complaint would be
documented and passed up to the powers that be, but I doubt I shall
hear any more about it.

I see this as THEFT of my money.  Those points were earned while I was
a Bell customer as a reward for being a Bell customer.  I plan on
deducting this from my phone bill if they will not give it to me
legitimately.  Competitive local calling is coming in January 1998.
If they have still not given me the $80.00 credit by then, or are
chasing me for what they may see as an $80.00 short payment in my
phone bill, I will cancel Bell completely and let them try suing
me for the $80.00 .

The moral of this is if you are going to transfer your long distance
from Bell you should cash in your Real Plus Extra rewards points
FIRST to avoid any problems.

THESE POINTS ARE ACCUMULATED AS FOLLOWS:

Spending per month     Real Plus Extra rewards points earned

$15 - $24.99            50 rewards points per dollar
$25 - $99.99           100 rewards points per dollar
$100 +                 150 rewards points per dollar

AND CAN BE CASHED IN AS FOLLOWS:

Real Plus Extra rewards options

    AIR MILES travel miles
    AIR CANADA Aeroplan frequent flyer miles
    Canadian Plus frequent flyer points
    Long distance
    Entertainment rewards
    Cashback
    Pre-paid phone cards

TYPICAL VALUE OF POINTS IS:

50,000 points = Pre-paid phone card for 60 minutes free long distance
                within North America or 2 hours within  your province

30,000 points = 1,050 Air Canada Aeroplan miles or Canadian Plus points

The 163,177 points I accumulated are worth $80 cash credit.  Bell now
say I cannot claim this reward unless I return to Bell long distance.

Full details of my earlier argument with Bell about secret special offers
not being available to loyal customers is on my web site at

http://www.rose.com/~chrisa/bellwinb.html


Christopher Anthistle
Re: Cash Bell Canada Rewards Points BEFORE leaving Bell
#6
Author: Andrew Webber
Date: Fri, 17 Oct 1997 00:00
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On Thu, 16 Oct 1997 20:59:08 GMT, bi446@torfree.net (Christopher Anthistle)
wrote:

>I see this as THEFT of my money.  Those points were earned while I was
>a Bell customer as a reward for being a Bell customer.  I plan on
>deducting this from my phone bill if they will not give it to me
>legitimately.  Competitive local calling is coming in January 1998.

Instead of deducting the money from your phone bill, which will probably lead to
Bell sending a collection agency after you, why don't you just change back to
Bell LD, take the money, then go back to Fonarola?  

If you're going to insist on deducting from a later bill, at least check the
fine print in the agreement for RPX.  You may find it states that you forfeit
the points when you sign up with another provider.

andrew
--
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------
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Re: Cash Bell Canada Rewards Points BEFORE leaving Bell
#7
Author: Michael H.
Date: Fri, 17 Oct 1997 00:00
38 lines
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Trikky T wrote:

> bi446@torfree.net (Christopher Anthistle) Wrote, in his (or her)
> infinite wisdom:

> >If you are thinking of switching long distance from Bell you should
> >cash in your Real Plus Extra rewards points FIRST or Bell will refuse
> >to honour them.

>         Well, DUH!

> >I see a new dispute with Bell brewing.  At the top of Page 1 of your
> >phone bill, directly under "Account Summary" is your Real Plus Extra

	<huge snip>

	I haven't been following this thread, but I wanted to point out that
ever since the "free market" initiatives (read "foreign take-over
grovellings") in telecommunications began to be implemented during the
Mulroney/Chretien FTA/NAFTA era, the invasion of foreign giants offering
cheap long-distance rates has put Canadian telecommunications (i.e.
Canada's last surviving Canadian-owned corporate giant, Bell) in the
position of being unable to compete unless they stop using long-distance
charges to subsidize residential service. The "free market invasion"
will inevitably force Canadian residential rates up to the US rates of
about $60/month. It will be interesting to see if the CRTC ties Bell up
for a multinational gang-takeover, or whether they will let them try to
survive by upping residential rates to US levels in order to remain
competitive in the long-distance market. In a way, it is all academic.
Once people get little dishes on their roofs aimed at satellites, and
hook them up to voice modems, the long-distance wars will become a
historical footnote. It is too bad that no one has come up with a decent
theory of how to protect economies from runaway technological advances
in a non-Luddite manner.


									Michael
Re: Cash Bell Canada Rewards Points BEFORE leaving Bell
#8
Author: Trikky T
Date: Fri, 17 Oct 1997 00:00
70 lines
4459 bytes
bi446@torfree.net (Christopher Anthistle) Wrote, in his (or her)
infinite wisdom:

>If you are thinking of switching long distance from Bell you should
>cash in your Real Plus Extra rewards points FIRST or Bell will refuse
>to honour them.

	Well, DUH!

>I see a new dispute with Bell brewing.  At the top of Page 1 of your
>phone bill, directly under "Account Summary" is your Real Plus Extra
>rewards point balance.  Mine is 163,177 points.  Today I phoned Bell
>Rewards at 1-800-463-7131 to convert these points into something
>tangible.  I was told they are worth an $80.00 cashback credit, BUT
>because I had transferred my long distance to Fonorola last week I
>could not have what I am entitled to unless I transfer my long distance
>back to Bell.

>I see this as THEFT of my money.  Those points were earned while I was
>a Bell customer as a reward for being a Bell customer. 

	...and were given as a bonus to you by Bell, a company that was under
no obligation whatsoever to give you any discounts or any savings at
all.

>I plan on deducting this from my phone bill if they will not give it to me
>legitimately.  
	Er...you forget that you have no entitlement under any circumstances
to receive bonuses and if Bell, or any company, decides to make a
regulatation that only their customers can benefit from rewards
programs, then that is fully within their rights.

>Competitive local calling is coming in January 1998.
>If they have still not given me the $80.00 credit by then, or are
>chasing me for what they may see as an $80.00 short payment in my
>phone bill, I will cancel Bell completely and let them try suing
>me for the $80.00 .
	And you'll screw up your credit history, not being able to get an
apartment, credit card or, if you're planning on buying a home, a
mortgage.  Of course, there's the fact that phone companies check with
each other for credit information, so guess what....you wouldn't be
able to get phone company anywhere, because you're a bad credit risk.

>The moral of this is if you are going to transfer your long distance
>from Bell you should cash in your Real Plus Extra rewards points
>FIRST to avoid any problems.
	And isn't this common sense?  You get the points for being a customer.


>Full details of my earlier argument with Bell about secret special offers
>not being available to loyal customers is on my web site at

	Yeah....I notice you didn't respond to my comments on that one,
either.

	methinx you have a little too much time on your hands, and take too
many things for granted.  methinx also that you have to start posting
your crap in RELEVANT NEWSGROUPS, because you're starting to become
annoying.

	Oh, By the way...I wonder what you would do if your free ISP access
was pulled because they set a requirement that you had to use a
certain phone comapny?  


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