🚀 go-pugleaf

Effectively troubleshoot issues with all aspects of monitoring, inclusive of
problem isolation when monitoring is not directly involved. Create and/or
maintain infrastructure to deploy and manage hundreds of agents.

Configure and baseline many distinct Knowledge Modules (KMs). Provide best
practices consultation for deployment, configuration management, baseline
determination and other aspects of BMC Patrol. Interview customers in
various areas of the business to determine monitoring requirements and
assist in monitoring requirements definitions. Create custom knowledge
modules when necessary to fulfill monitoring requirements.

Serve as point of contact for Patrol support issues, working with BMC and
other support and development groups when necessary to quickly provide
resolutions. Evaluate third-party monitoring solutions when appropriate. Act
as a resource to internal KM development groups, providing advice and
guidance with programming challenges. Create technical documents describing
custom and stock KM functionality and implementation procedures. Develop and
maintain internal website to present documentation regarding current
enterprise monitoring methodologies and mechanisms. Conduct training to
educate customers and team members on various technical subjects. Establish
and document procedures for all aspects of Patrol administration. Be happy
and cordial all the while. Job Qualifications Required: Extensive BMC Patrol
Agent and Console knowledge and experience and experience with use of these
products in an enterprise Patrol environment (2 years plus hands on Patrol
experience at a minimum). Extensive knowledge of BMC PATROL Agent and
Console software, Patrol Agent configuration management mechanisms and
strategies, and knowledge of BMC supported or alternative Patrol Knowledge
Module and inherent configuration distribution techniques and methodologies.
Knowledge of Agent Spring's Change Spring and Event Spring products and
experience with use of the products in an enterprise Patrol environment.
Notification Server configuration, implementation, and management in
conjunction with use of Patrol's Enterprise Manager. Familiarity with the
following Patrol Knowledge Module suites: Patrol for UNIX, Oracle (and
Oracle Parallel Server), MQ - Operator, Internet Services, Windows 2000
Server, Check Point FireWall-1, BEA WebLogic, BEA Tuxedo, PeopleSoft.
Excellent oral, written, communication, and presentation skills. Extensive
experience working with the following Operating Systems: Solaris, HP-UX,
AIX, Windows NT, Windows 2000. Considerable experience using the following
Programming/Scripting Languages: Patrol Scripting Language (PSL), C++, Shell
scripting, Perl, SQL, Expect. Understanding of Patrol Version 7 planned
architecture and knowledge of Patrol 3.4 to Version 7migration knowledge.
Desired: Familiarity with multi-purpose monitoring tool SiteScope and Topaz
transaction monitoring tools. Working knowledge of BMC Service Reporting,
Perform and Predict, and Patrol Enterprise Manager products. Installation,
administration, and configuration skills associated with implementation and
management of Netscape, Apache, and Internet Information Server web server
products. Extensive add-hoc troubleshooting skills. Good oral, written,
communication, and presentation skills.


The Consortium
www.consortiuminc.com
careers@consortiuminc.com