🚀 go-pugleaf

POSITION TITLE: Team Leader, Technical Support Consultants
GRADE:   48 - 60 K + Benefits
BENEFITS:   Medical/dental, Group RRSP, $2500 p/yr in educational
assistance,      Discounted Stock purchase program
WORK LOCATION: Payroll Technologies, Toronto
HOURS:   Monday to Friday, 8:30 am to 5:00 pm

POSITION SUMMARY:
� Ensures sound management of personal expenditures and that all efforts are
made towards improving productivity;
� Support Sales and Relationship Managers by participating in joint calls,
provide expert product and technology information at client sites and
participates when required in responding to Request for Proposal for HR/PC
Payroll, PC Payroll Plus and Images;
� Provide clients with an audit on their entire technology platform relating
to the optimization of the HR/PC Payroll, PC Payroll Plus and Images
software packages;
� Analyse a client�s unique Human Resource and Payroll system requirements
preparing detailed software plans, written proposals for submission to the
client, and complex programming solutions;
� Responsible for providing first level client technology support to the
clients of the Central Geography and second and third level support directly
to the client as escalated from the Support Enterprise within Payroll
Technologies;
� Advocate the growth of a learning environment in Payroll Technologies, by
ensuring full communication of the knowledge contained within the Technical
Support Team, and the information gained from regular client contact;
� Actively participate in the delivery of this in one of the following
forms: seminars, workshops, mentoring, coaching, counseling and regular
written document distribution;
� Maintain and analyse repetitive client operational difficulties relating
to HR/PC Payroll, PC Payroll Plus and Images and make recommendations
necessary to permanently rectify such difficulties;
� Provide "back-fill" support for Technology Consultants nationally;
� Ensure revenue targets are set and achieved by the Team;

CRITICAL POSITION CRITERIA:
� In-depth knowledge of Advanced Revelation an asset;
� In-depth knowledge of network operating environments. (CNE, CNI
certification is desirable with minimal 3 to 5 years extensive software
integration experience with Novell NetWare and other vendors such as Banyan,
3Com and Microsoft.);
� Good working knowledge of all operating system environments such as
Windows (3.1, 95, NT), OS/2, Unix, Mac., and DOS;
� Good working knowledge of common database, spreadsheet, electronic mail
and word processing applications;
� Strong knowledge of data base management system concepts (DBMS) and the
use of a variety of micro computers, client servers, bridges, gateways,
routers, operating systems, communication protocols/technology and
peripherals;
� Good conceptual knowledge of Federal and Provincial statutory legislation;
� High degree of customer service orientation;
� Ability to provide team leadership;

CONTACT:  Patrick Bessel, Human Resources,
  PHONE  (416) 248-3219  FAX (416) 248-3326
  Email: pbessel@idirect.com  or patrick_bessel@es.adp.com  Web Site:
www.adp.com
  Mailing Address:  ADP Canada, 2150 Islington Ave, Toronto, On M9P 3V4