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Article #104

Re: Problems when online - could it be the modem?

#104
From: John Barth
Date: Sat, 28 Aug 1999 00:00
64 lines
4633 bytes
I did not read your whole book, but suggest you do the CTL-ALT-DEL  thing to see
what is running.  I bought a new mouse, thinking the old one was bad, but the
problem was a whole bunch of things(!) running and chewing up computer time.

J Reynolds wrote:

> On Sun, 8 Aug 1999 18:23:50 +0100, "John"
> <johnca@SPAMKILLERbtinternet.com> wrote:
>
> >A mate of mine has just loaded the free ISP CD from Barclays Bank which, it
> >seems, installs IE4 as the browser and uses BT Click as the service or
> >dialler.
> >
> >He's never been on the Internet before in his life and didn't even know what
> >a browser was until last night, so during the installation he just accepted
> >all the default settings but then had trouble connecting. I went round and
> >sorted that out (the TCP/IP protocol wouldn't bind to the dial-up adapter -
> >uninstalled and reinstalled adapter and protocol; now working fine).
> >
> >The problem is that when connected to the Internet, the computer slows right
> >down to a snail's pace; when typing a new URL in the address bar, each
> >character takes seconds to appear - I hit the first w (of www.) and after
> >about 3 seconds nothing had happened. I thought it wasn't working, so I hit
> >it again. After about 20 or 25 seconds I ended up with 5 w's up there and I
> >realised that each keystroke was taking about 4 or 5 seconds to appear and
> >web pages are taking minutes to download. I moved the mouse to see how the
> >cursor behaved and it took absolutely ages to get from one side of the
> >screen to the other, moving very, very, slowly and jerkily. It's like the
> >whole computer seems to be immersed in very thick treacle and almost grinds
> >to a halt.
> >
> >This ONLY happens when connected to the Internet - the computer runs
> >normally when viewing web pages offline (in the history folder) or doing
> >anything else such as word processing or using PaintShop Pro. I've helped
> >two other people install the Barclays Net software but never come across
> >this before.
> >
> >He's got a PCtel 288I HSP internal modem, which is one of these "winmodem"
> >things that utilises the computer's main processor rather than having one of
> >it's own which I never did like. Call me old fashioned, but I prefer an
> >external modem with lots of LED status lights and it's own innards - you
> >know where you stand with them. According to PCtel's website, system
> >requirements for this modem are Cyrix 6x86 @ 100MHz (he has a Cyrix 6x86
> >running at 110MHz) and 8Mb RAM (he has 32Mb).
> >
> >Apart from the Internet software he's just loaded from Barclays, he also has
> >Cheyenne Bitware (I think that's what it's called anyway)
> >installed. This is some sort of telephone answering and fax software, so
> >could this be conflicting in some way?
> >
> >Any ideas on the above or, can anyone think of anything else that may be
> >causing the problem?
> I would suggest not using the PCtel modem, these use the main
> processor for a large number of the modem functions, the result being
> is that the system resources are stretched to the limit.
> In the long term, your friend would be more than happy with an
> external modem. In the course of my job I have found that the 3COM/USR
> Message modem to be one of the most reliable and gives extremely good
> performance, you could expect to see between 42 to 52kbps connections
>
> John Reynolds
> e-mail Johnreynolds@cs.com
>        JreynoldsUK@aol.com
> Web site;http://www.qsl.net/g3pto/index.html
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From: John Barth <j_barth@bellsouth.net>
Subject: Re: Problems when online - could it be the modem?
Date: 1999/08/28
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