🚀 go-pugleaf

In a word - HELP !

I am trying to sort out a problem on my parents PC (unfortunately, they are
160 miles away in Portsmouth !)

The story...

Their PC was in need of a sort out and they had been unable to get a dial-up
connection working with their USB modem for some time.  The decided that they
would like an updated PC, so when I visited them a couple of weeks ago, I
upgraded them with a new MOBO/proc/mem/HD, and did a full re-install of
Windows ME.

Every thing went fine, and the new system is stable.  The only thing I
couldn't get working was their modem.  I tried all the usual things, and came
to the conclusion that as the modem didn't work on their old PC, or their new
PC or my laptop, whereas my (PCMCIA) modem in my laptop did work with their
phone line, that the modem was duff.

After I came home, M&D went and bought a new modem (USB from Novatech
(www.novatech.co.uk) - a fairly generic Smartlink type thing - same as their
previous one).

Same problem :-(

It all installs happily, WinME happily talks to the driver (and I believe the
device as the lights come on when attempting to dial), Diagnostics check out
OK, but it just won't dial.  Picking up a handset, DigitalDot says "Please
replace your handset".  Using Hyperterm, one can happily use AT commands, but
it WILL NOT DIAL (getting cross now...)

M&D took modem back to Novatech who checked it and decided that it was faulty,
replaced it with another which does the same thing - ie NOT DIAL !

BT have checked the line - OK - and anyway voice calls and my modem are fine

I got M&D to remove all other phones/wiring from master socket - to no avail.

I've run out of ideas now (which is a bit embarrassing as I am s/w engineer
come PC techie :-( )

So, what does the panel think ?

AJ
-- 
Andy Judge        (AJ)                   andy.judge@belgravium.com : Email
BELGRAVIUM        Radio Data Systems     http://www.belgravium.com : Web
Midlands Office:  East Leake, LOUGHBOROUGH  +44 1509 854424/854460 : Tel/Fax
Head Office:      Campus Road, BRADFORD     +44 1274 741860/741862 : Tel/Fax