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Thread View: alt.comp.dcom.modems
7 messages
7 total messages Started by John Sun, 08 Aug 1999 00:00
Problems when online - could it be the modem?
#109
Author: John
Date: Sun, 08 Aug 1999 00:00
52 lines
3635 bytes
A mate of mine has just loaded the free ISP CD from Barclays Bank which, it
seems, installs IE4 as the browser and uses BT Click as the service or
dialler.

He's never been on the Internet before in his life and didn't even know what
a browser was until last night, so during the installation he just accepted
all the default settings but then had trouble connecting. I went round and
sorted that out (the TCP/IP protocol wouldn't bind to the dial-up adapter -
uninstalled and reinstalled adapter and protocol; now working fine).

The problem is that when connected to the Internet, the computer slows right
down to a snail's pace; when typing a new URL in the address bar, each
character takes seconds to appear - I hit the first w (of www.) and after
about 3 seconds nothing had happened. I thought it wasn't working, so I hit
it again. After about 20 or 25 seconds I ended up with 5 w's up there and I
realised that each keystroke was taking about 4 or 5 seconds to appear and
web pages are taking minutes to download. I moved the mouse to see how the
cursor behaved and it took absolutely ages to get from one side of the
screen to the other, moving very, very, slowly and jerkily. It's like the
whole computer seems to be immersed in very thick treacle and almost grinds
to a halt.

This ONLY happens when connected to the Internet - the computer runs
normally when viewing web pages offline (in the history folder) or doing
anything else such as word processing or using PaintShop Pro. I've helped
two other people install the Barclays Net software but never come across
this before.

He's got a PCtel 288I HSP internal modem, which is one of these "winmodem"
things that utilises the computer's main processor rather than having one of
it's own which I never did like. Call me old fashioned, but I prefer an
external modem with lots of LED status lights and it's own innards - you
know where you stand with them. According to PCtel's website, system
requirements for this modem are Cyrix 6x86 @ 100MHz (he has a Cyrix 6x86
running at 110MHz) and 8Mb RAM (he has 32Mb).

Apart from the Internet software he's just loaded from Barclays, he also has
Cheyenne Bitware (I think that's what it's called anyway)
installed. This is some sort of telephone answering and fax software, so
could this be conflicting in some way?

Any ideas on the above or, can anyone think of anything else that may be
causing the problem?

I apologise for the cross-posting, but I'm going on holiday soon and he'd
like his machine working before I go so I need help fast.

Thanks in advance,

John.

If replying by e-mail, please remove SPAMKILLER
Re: Problems when online - could it be the modem?
#110
Author: John
Date: Sun, 08 Aug 1999 00:00
11 lines
1353 bytes
Sorry, I should also have said that he's running Win95.

John.

John <johnca@SPAMKILLERbtinternet.com> wrote in message
news:7okeve$a1n$1@neptunium.btinternet.com...
> A mate of mine has just loaded the free ISP CD from Barclays Bank which,
it
> seems, installs IE4 as the browser and uses BT Click as the service or
> dialler.
<<<<<<<<<<<<<snip>>>>>>>>>>>>>>
Re: Problems when online - could it be the modem?
#111
Author: Wandering Rogue
Date: Sun, 08 Aug 1999 00:00
12 lines
1576 bytes
Could be, but it also could be a dodgy CD. We distributed 1000s of these
through the branch network and occasionally there is a duff CD which cocks
things up.

Having said that I refuse to use the service. After all they get to pay my
wages, see what I spend my money on ... so why should they see what I do in
my spare time? I can't even fetch my e-mail using OE like I do with all my
other mail providers
--
Check out my Home Page www.btinternet.com/~wandering.rogue/
E-mail me Wandering.Rogue@btinternet.com
ICQ#44152749
Re: Problems when online - could it be the modem?
#112
Author: Tom Bird
Date: Sun, 08 Aug 1999 00:00
24 lines
2401 bytes
In article <7okeve$a1n$1@neptunium.btinternet.com>, John <johnca@SPAMKIL
LERbtinternet.com> writes
[snip]
>The problem is that when connected to the Internet, the computer slows right
>down to a snail's pace; when typing a new URL in the address bar, each
>character takes seconds to appear - I hit the first w (of www.) and after
>about 3 seconds nothing had happened. I thought it wasn't working, so I hit
>it again. After about 20 or 25 seconds I ended up with 5 w's up there and I
>realised that each keystroke was taking about 4 or 5 seconds to appear and
[snip]
>He's got a PCtel 288I HSP internal modem, which is one of these "winmodem"
>things that utilises the computer's main processor rather than having one of
>it's own which I never did like. Call me old fashioned, but I prefer an
>external modem with lots of LED status lights and it's own innards - you
>know where you stand with them. According to PCtel's website, system
>requirements for this modem are Cyrix 6x86 @ 100MHz (he has a Cyrix 6x86
>running at 110MHz) and 8Mb RAM (he has 32Mb).

It can only be the modem causing this, I had a Cyrix 166 with a proper
modem a couple of years ago and that was fine and before that, a 486.

Get a proper modem, thay can't cost that much.

TB
Re: Problems when online - could it be the modem?
#113
Author: Graham
Date: Mon, 09 Aug 1999 00:00
33 lines
2146 bytes
John wrote in message <7okeve$a1n$1@neptunium.btinternet.com>...
>A mate of mine has just loaded the free ISP CD from Barclays Bank
which, it
>seems, installs IE4 as the browser and uses BT Click as the service or
>dialler.
>
<...>
>The problem is that when connected to the Internet, the computer slows
right
>down to a snail's pace;
<...>
>Apart from the Internet software he's just loaded from Barclays, he
also has
>Cheyenne Bitware (I think that's what it's called anyway)
>installed. This is some sort of telephone answering and fax software,
so
>could this be conflicting in some way?
>


I'd be inclined to uninstall the Bitware stuff.  It's quick to do and
may prove
to be sampling the modem for a fax call and slowing it down that way.

Failing that, get a hardware or external modem.

HTH
--
Graham W.     D-I-Y Astro Projects, Digital & Film Camera Photos
WIMBORNE      http://www.graham-wood.freeserve.co.uk/
Dorset        Wessex Astronomical Society - Program, Location
UK            http://www.wessex-astro-society.freeserve.co.uk/
Re: Problems when online - could it be the modem?
#114
Author: John
Date: Mon, 09 Aug 1999 00:00
32 lines
2003 bytes
Thank you all for your input. I'll try the things that don't cost any money
first (just in case) but as I said in my original post, I've never liked
these HSP modems and I too am inclined to believe that this is where the
problems lie.

Once again, thanks all.

John.

Phil Thompson <phil@nospam.demon.co.uk> wrote in message
news:37b38d8c.84387997@news.u-net.net...
> On Sun, 8 Aug 1999 18:23:50 +0100, "John"
> <johnca@SPAMKILLERbtinternet.com> wrote:

>>>>>>>>>snip<<<<<<<<<<

> and that's just to run the modem.  Are these additive to Win95s
> requirements ?
>
> IMHO the machine is not up to running the modem and handling the large
> burden of modern operating systems / software. The chip is not powerful
> enough, though another 64 Mb of memory might help it cope.
>
> Phil
>
> --
>
> Modem FAQs :
> http://www.pierrot.demon.co.uk/faq/dtm.faq
> ftp://ftp.demon.co.uk/pub/doc/faq/dtm-56k1.faq
> ftp://ftp.demon.co.uk/pub/doc/faq/dtm-56k2.faq
> --
Re: Problems when online - could it be the modem?
#115
Author: Tom Bird
Date: Mon, 09 Aug 1999 00:00
28 lines
2445 bytes
In article <37b38d8c.84387997@news.u-net.net>, Phil Thompson
<phil@nospam.demon.co.uk> writes
>On Sun, 8 Aug 1999 18:23:50 +0100, "John"
><johnca@SPAMKILLERbtinternet.com> wrote:
>
>>He's got a PCtel 288I HSP internal modem, which is one of these "winmodem"
>>things that utilises the computer's main processor rather than having one of
>>it's own which I never did like. Call me old fashioned, but I prefer an
>>external modem with lots of LED status lights and it's own innards - you
>>know where you stand with them. According to PCtel's website, system
>>requirements for this modem are Cyrix 6x86 @ 100MHz (he has a Cyrix 6x86
>>running at 110MHz) and 8Mb RAM (he has 32Mb).
>
>and that's just to run the modem.  Are these additive to Win95s
>requirements ?
>
>IMHO the machine is not up to running the modem and handling the large
>burden of modern operating systems / software. The chip is not powerful
>enough, though another 64 Mb of memory might help it cope.

The top 32Mb won't be cached, the Cyrix also is known to have weak
floating point performance which is probably what the soft modem is
after.  If he can find a Pentium which will work with his motherboard,
I'd recommend that.

TB

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