Article View: alt.comp.hardware.aptiva
Article #17Re: Help with modem.
From: Rod Speed
Date: Thu, 01 Feb 2001 07:48
Date: Thu, 01 Feb 2001 07:48
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7235 bytes
GS <gs@nq.net> wrote in message news:95ass5$ssn$1@gnamma.connect.com.au... > Hang on... go to basics here.... > what is the modem command at?? Its the most basic thing that can be sent to the modem, send it AT, you should get something back, normally an OK. > to turn results on... v? There are no 'results' with just an AT sent to the modem. The log says nothing comes back at all. 'no response' But clearly the diagnostics/more info does return strings from the modem. > sounds like someone might have an extra dial string set... Nope, the setup strings specified in the inf file for the modem are sent to the modem, and DUN expects some response from the modem, before it sends the extra settings, last in the modem setup. The log shows that DUN aint getting anything back from the modem. But diagnostics/more info does. > Rod Speed <rod_speed@yahoo.com> wrote >> Pepe Duran <pepe_d@bigfoot.com> wrote > > > Thanks for your reply Rod. > > > > > Yes DEFINITELY only one modem installed. > > > > > It has been suggested to me that I may have the wrong driver. > > > > Thats why I commented in the modem log at the top, it > > looks like the right one. Specially that PURETE~1.INF, > > the short of PureTek, the manufacturer of the Web Excels. > > > > > I downloaded the driver from the Australian distributor of this modem. > > > http://www.protac.com.au/files/modem/index.html > > > > > I will try uninstalling and just let windows install the driver from > WIN98 > > > > Yeah, would be worth trying that. > > > > Damned odd that the diagnostic/more info can > > talk to the modem but the DUN connectoid cant. > > > > Did it ever work, just stopped working or has never worked ? > > > > Looks like its not installed properly if its never > > worked, something got mangled during the install. > > > > > > > "Rod Speed" <rod_speed@yahoo.com> wrote in message > > > news:3a78d30e$1@news.iprimus.com.au... > > > > > > > > Pepe Duran <pepe_d@bigfoot.com> wrote in message > > > > news:F44e6.97583$xW4.742442@news-server.bigpond.net.au... > > > > > > > > > Can anybody help me with a modem problem. > > > > > Modem is a Web Excel 56k External Modem. Computer is a old > > > > > (guessing at 1995 vintage) IBM Aptiva, Operating system is Win 98 > SE. > > > > > Control Panel \ System \ device Manager \ modem > > > > > looks ok, no asterisk or question marks. > > > > > > > > Thats just the very basic stuff, no resource conflicts. > > > > > > > > > Control Panel \ Modem \ More Info \ Diagnostics > > > > > all comes up ok with all the relevant details. > > > > > > > > Thats rather odd. Because it can clearly communicate > > > > with the modem to get that diagnostic stuff. > > > > > > > > > When I go to dial out I get a "Modem not Found " error. > > > > > And the error log looks like this. > > > > > > > > > 02-01-2001 11:52:05.59 - 56000bps External Fax Voice Modem in use. > > > > > 02-01-2001 11:52:05.59 - Modem type: 56000bps External Fax Voice > Modem > > > > > 02-01-2001 11:52:05.59 - Modem inf path: PURETE~1.INF > > > > > > > > That basically correct. > > > > > > > > > 02-01-2001 11:52:05.59 - Modem inf section: Modem_6 > > > > > 02-01-2001 11:52:05.82 - 115200,N,8,1 > > > > > 02-01-2001 11:52:05.85 - 115200,N,8,1 > > > > > 02-01-2001 11:52:05.85 - Initializing modem. > > > > > 02-01-2001 11:52:05.85 - Send: AT<cr> > > > > > 02-01-2001 11:52:07.85 - Recv: <no response> > > > > > 02-01-2001 11:52:07.85 - WARNING: Unrecognized response. > Retrying... > > > > > 02-01-2001 11:52:07.85 - Send: AT<cr> > > > > > 02-01-2001 11:52:09.85 - Recv: <no response> > > > > > 02-01-2001 11:52:09.85 - WARNING: Unrecognized response. > Retrying... > > > > > 02-01-2001 11:52:09.85 - Send: AT<cr> > > > > > 02-01-2001 11:52:11.85 - Recv: <no response> > > > > > 02-01-2001 11:52:11.85 - WARNING: Unrecognized response. > Retrying... > > > > > 02-01-2001 11:52:11.85 - Send: AT<cr> > > > > > 02-01-2001 11:52:13.85 - Recv: <no response> > > > > > 02-01-2001 11:52:13.85 - WARNING: Unrecognized response. > Retrying... > > > > > 02-01-2001 11:52:13.85 - Send: AT<cr> > > > > > 02-01-2001 11:52:15.85 - Recv: <no response> > > > > > > > > Its getting no response at all from the modem, > > > > but does when it runs the diagnostic tab. > > > > > > > > > 02-01-2001 11:52:15.85 - ERROR: Unable to recover from unrecognized > > > > > response. > > > > > 02-01-2001 11:52:15.87 - Hanging up the modem. > > > > > 02-01-2001 11:53:37.81 - Session Statistics: > > > > > 02-01-2001 11:53:37.81 - Reads : 0 bytes > > > > > 02-01-2001 11:53:37.81 - Writes: 15 bytes > > > > > 02-01-2001 11:53:37.81 - 56000bps External Fax Voice Modem closed. > > > > > > > > > Anybody have any suggestions on what is wrong. > > > > > > > > You sure you havent got more than one modem installed ? > > > > It isnt hard to do that and its not surprising that one of them > > > > does the diagnostic fine but the other thats been setup in that > > > > DUN connectoid isnt responding because that other phantom > > > > modem isnt really there. > > > > > > > > How many modems are visible in > > > > Control Panel \ System \ device Manager \ modem > > > > > > > > If there is more than one, delete them all. Turn the modem off. > > > > Reboot the system with the modem off. > > > > Turn the system off again, turn the modem on, > > > > boot the system again and install the modem thats seen. > > > > > > > > > > > > > > > > > > > > > > > >
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X-Google-Language: ENGLISH,ASCII-7-bit X-Google-Thread: ffec8,872172ccb9fb1b35 X-Google-Attributes: gidffec8,public X-Google-Thread: 1062ec,872172ccb9fb1b35 X-Google-Attributes: gid1062ec,public X-Google-Thread: fc9bd,872172ccb9fb1b35 X-Google-Attributes: gidfc9bd,public X-Google-Thread: 10b9a7,872172ccb9fb1b35 X-Google-Attributes: gid10b9a7,public X-Google-ArrivalTime: 2001-01-31 23:50:04 PST Path: arc1-ca.pugleaf.net!supernews.google.com!sn-xit-03!supernews.com!hermes.visi.com!news-out.visi.com!newsfeed.berkeley.edu!ucberkeley!intgwpad.nntp.telstra.net!news1.optus.net.au!optus!news0.optus.net.au!news.iprimus.com.au!203.134.92.111 From: "Rod Speed" <rod_speed@yahoo.com> Newsgroups: alt.comp.hardware.aptiva,aus.comms,comp.modems,comp.sys.ibm.pc.hardware References: <F44e6.97583$xW4.742442@news-server.bigpond.net.au> <3a78d30e$1@news.iprimus.com.au> <oR4e6.97640$xW4.742906@news-server.bigpond.net.au> <3a78f2cb$1@news.iprimus.com.au> <95ass5$ssn$1@gnamma.connect.com.au> Subject: Re: Help with modem. Lines: 151 X-Priority: 3 X-MSMail-Priority: Normal X-Newsreader: Microsoft Outlook Express 5.50.4133.2400 X-MimeOLE: Produced By Microsoft MimeOLE V5.50.4133.2400 X-Original-NNTP-Posting-Host: 203.134.92.111 Message-ID: <3a7914e1@news.iprimus.com.au> X-Original-Trace: 1 Feb 2001 18:48:49 +1100, 203.134.92.111 Date: Thu, 1 Feb 2001 18:48:49 +1100 NNTP-Posting-Host: 203.134.64.67 X-Trace: news0.optus.net.au 981013729 203.134.64.67 (Thu, 01 Feb 2001 18:48:49 EST) NNTP-Posting-Date: Thu, 01 Feb 2001 18:48:49 EST Organization: CWO Customer - reports relating to abuse should be sent to abuse@cwo.net.au