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Article #3688Unexpected reboot problem - Possible sollution -
From: Johnny Solar
Date: Tue, 02 Mar 2004 14:04
Date: Tue, 02 Mar 2004 14:04
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4551 bytes
Hi Sorry for crossposting this, but I feel that this information has a better chance of reaching the people in need, when they use the various search engines to find an answer to a quite common, but so far, very mysterious problem. The problem im talking about is computers that for no apparent reason reboot (no not because of viruses or worms). In windows, typically you would only see an entry in the system log like this; Previous shutdown was unexpected There are no other log entries, no bluescreens, no memorydumps, just this entry. When tracking the problem, people tend to find nothing wrong with their hardware, memory, powersupply or with their OS. There have been discussions about this subject, touching things like memory problems, powersupply problems and so on. A very possible explanation: It may be that your motherboard has the types of capacitors/condensers that fails after a while, we've had two different brands of motherboards with the same problem on them, one VIA chipset mb and one MSI motherboard; Typically the computer started to reboot without warning at random times after about 2.5 years of troublefree service. It was nothing in the windows 2000 log except "Last shutdown at xx:xx:xx was unexpected" After testing the computers to the best of my knowledge i finally contacted IBM support who then changed the motherboard on my computer, no questions asked. The sollution to the mystery: You can see it easily by opening up your computer and check for the components that look like small barrels around your processor (can be placed elsewhere too though), these "barrels" are called capacitor or condensers. These capacitors/condensers are supposed to be flat ontop (usually they have a cross marking too), if they bulge upwards ontop (like a cone, tuch it with your finger and feel it), it means they have failed, and your processor is no longer getting a stable voltage/current, causing it to reboot at random times, just like if you had overclocked it too much. The aim of the condensators as it was explained to me by the serviceman from IBM, was to keep the voltage at a stabile level towards the cpu, as it can fluctuate during uptime. If this is the case, contact your dealer and get a refund or similar, becuase it's not a user error, but a vendor error. The capacitor/condenser type was faulty produced and they are common across a wide range of motherboards, so it can happen to IBM, Compaq, Dell and the whole lot out there. This problem was most common in motherboards produced around 1999-2002 i think, but offcourse this may happen on some various brands today for all i know. Anyway, I just wanted to contribute to a sollution to a very annoying problem for those it conserns, it's almost impossible to know/see it if you aren't an expert, but now you know. Best regards Johnny Solar
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X-Google-Language: ENGLISH,ASCII-7-bit X-Google-Thread: 11632a,6cb6ab6bb56a4b7c,start X-Google-Attributes: gid11632a,public X-Google-Thread: 10cee2,6cb6ab6bb56a4b7c,start X-Google-Attributes: gid10cee2,public X-Google-Thread: 108f31,6cb6ab6bb56a4b7c,start X-Google-Attributes: gid108f31,public X-Google-Thread: 10eb16,6cb6ab6bb56a4b7c,start X-Google-Attributes: gid10eb16,public X-Google-Thread: 1097ca,6cb6ab6bb56a4b7c,start X-Google-Attributes: gid1097ca,public X-Google-Thread: 100562,6cb6ab6bb56a4b7c,start X-Google-Attributes: gid100562,public X-Google-Thread: f5f89,6cb6ab6bb56a4b7c,start X-Google-Attributes: gidf5f89,public X-Google-ArrivalTime: 2004-03-02 06:05:23 PST From: "Johnny Solar" <johnnys@online.no> Newsgroups: alt.comp.hardware,alt.comp.hardware.overclocking,alt.os.windows2000,de.comp.hardware.cpu+mainboard.amd,de.comp.hardware.cpu+mainboard.intel,de.comp.hardware.cpu+mainboard.misc,it.comp.hardware.motherboard Subject: Unexpected reboot problem - Possible sollution - Date: Tue, 2 Mar 2004 15:04:58 +0100 Lines: 70 X-Priority: 3 X-MSMail-Priority: Normal X-Newsreader: Microsoft Outlook Express 6.00.2800.1158 X-MimeOLE: Produced By Microsoft MimeOLE V6.00.2800.1165 NNTP-Posting-Host: 29.80-203-227.nextgentel.com X-Original-NNTP-Posting-Host: 29.80-203-227.nextgentel.com Message-ID: <404495a7$1@news.broadpark.no> X-Trace: news.broadpark.no 1078236583 29.80-203-227.nextgentel.com (2 Mar 2004 15:09:43 +0100) Path: arc1-ca.pugleaf.net!archiver1.google.com!news2.google.com!news.maxwell.syr.edu!newspeer.monmouth.com!nntp1.phx1.gblx.net!nntp.gblx.net!nntp.gblx.net!nntp3.phx1!news.broadpark.no