🚀 go-pugleaf

Here. You can go to http://deja.com/ and check out a series
of answers form anyone. You also can check for CPA and QB 
Certified Professional Advisor status (http://quickbooks.com 
will let you find one locally). QB Professional Advisors 
who are not certified have only paid QB extra money.  QB 
Certified Advisors also passed tests. 

On Wed, 10 Jan 2001 07:45:23 -0900, Nancy K Mikels <nkmikels@gci.net>
wrote:

>Where does one find the so-called experts?
>
>Nancy Mikels
>
>
>
>Mike Bartlett wrote:
>
>> Don't run scandisk.  If it "fixes" problems with your datafile, not even
>> QB's data recovery team can help you.
>>
>> It really sounds like a data damage problem - one that can only be repaired
>> by experts.  Do you do your own automotive repairs?
>>
>> People continually think of computers and software as being some simple,
>> easy to fix kinda thing that anybody can do.  In reality they are much much
>> more complex than what is under the hood of your car, and the damage
>> potential to the business much greater.
>>
>> "Kent Shaw, CPA" <kshaw@erols.com> wrote in message
>> news:901v1e$dnf$1@bob.news.rcn.net...
>> > Are you receiving any kind of error message?  Is problem related to the
>> > network, i.e., are you trying to open a file that is physically on another
>> > computer?  Have you already run ScanDisk to check for any disk problems?
>> > Checked for viruses?
>> >
>> >
>> > "Sara Dickson" <lacy@lacywest.com> wrote in message
>> > news:3a2403de@newsserver1.intergate.ca...
>> > > Hi,
>> > >
>> > > Still can't get my Quickbooks open. The tech support guys are telling me
>> I
>> > > only have two options. One is to restore from my backup (which is from
>> Nov
>> > > 14th due to staffing shortages) or spend $375 and they will perform
>> their
>> > > "recovery service".
>> > >
>> > > I have the instructions for running QBUTIL for Quickbooks for DOS. I am
>> > > running Quickbooks Pro V 6.0 for Windows. Quickbooks tech support says
>> it
>> > > won't work because these instructions are assuming I have Quickbooks for
>> > > DOS.
>> > >
>> > > I am toying with the idea of extracting the utilities file from my
>> > > Quickbooks CD Rom...??
>> > >
>> > > When I asked the tech support people what their recovery service could
>> do
>> > > that I couldn't. The guy mumbled something about running some utilities.
>> > > I called back about an hour later and told him I had the instructions
>> for
>> > > running QBUTIL...he said it wouldn't work because these instructions are
>> > for
>> > > DOS versions of Quickbooks. I got these instructions from the Quickbooks
>> > > Help file in my home computer.
>> > >
>> > > I asked them if they would walk me through it over the phone if I paid
>> the
>> > > $375. They refused. I've paid the money for unlimited support for a
>> year.
>> > > I've paid for four previous fee per call tech support incidents.
>> > >
>> > > I guess they don't want me to know how to perform the "recovery
>> service".
>> > >
>> > > I've asked them if reinstalling might help. They said no.
>> > > I cannot wait two weeks for them to do their recovery service.
>> > >
>> > > I am a bit incensed that they aren't willing to walk me through it over
>> > the
>> > > phone even if I pay the $375.
>> > >
>> > > I really need to get my Quickbooks company file up and running. I'm
>> > running
>> > > five concurrent users and we're all down here.
>> > >
>> > > Another thing....one of the people I talked to at tech support yesterday
>> > > thought I may not have a big enough network. Does anyone know how I can
>> > > determine this? I purchased all the hardware and software from the same
>> > > company. The computer company assured me there'd be no problem running
>> > > Quickbooks the way I do on this network. Any insights?
>> > >
>> > > Thanks for your help,
>> > >
>> > > Sara Dickson
>> > > www.lacywest.com
>> > >
>> > >
>> >
>> >
>> >

     Mike Block - Tax Cut CPA
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