🚀 go-pugleaf

You say Intuit's response is no response, but nothing could be further from the
truth.  A complete lack of response could show total unawareness, total denial, or
anything in between.

Intuit has responded, showing at least some cursory awareness of the problem, and
some cursory intent to correct it.  Is it a good response?  In my opinion, no, it's
a rather poor one.  But it is a response of some sort, and it tells us a lot more
than the silent ostrich head in the sand response.

They chose to saddle themselves with this C-Dilla copy protection scheme, and the
C-Dilla removal tool shows that they have made at least some minimal headway towards
fixing it, and at least some minimal acknowledgement that this is a concern and a
problem to TurboTax users.

If they are giving this C-Dilla problem some serious thought and discussion, or are
going to leave it at just putting up the uninstaller and then going ostrich, we
can't know that yet, but we can judge by their past actions.

I don't think any amount of damage control at this point can save TurboTax from the
C-Dilla poison taint.  But, C-Dilla isn't the only poison that Intuit has to deal
with.

Yes, Intuit has paid, is paying, and will continue to pay dearly for this C-Dilla
mistake.  They didn't learn much from MSIE in 2001.  I doubt they'll learn much from
C-Dilla in 2003.  Unsold boxes on store shelves, boxes returned to stores, boxes
returned to the factory, how much louder does the message need to be?  Mossberg
[Mossler?] wrote in the Wall Street Journal practically suggesting a boycott of
TurboTax because of the C-Dilla.  The topic of this thread is "PC Mag Tax Software
Review".  If the word were not getting out to Intuit, we would not see a C-Dilla
remover, in fact we would see no response at all.

Now that they've truly shot themselves in the foot with C-Dilla, and shot themselves
in the other foot with the removal tool, what's next?  Will they shoot themselves
again somewhere else?  Will they just stand there and bleed all over the place?  Or
will they do the smart thing and work to heal these gaping wounds they've created?
I'd like to believe otherwise, but Intuit's actions lead me to suspect more
self-inflicted damge.

I haven't used Intuit products since 2001, not even the ProSeries [Generally around
September, the prior year's version becomes a free demo complete with walkthrough
sample return guidebooks, and available video and live training.  It also comes with
someone who will call you and write you and e-mail you weekly ready to take your
order.  Does it sound like Intuit's arrogance is something new and recent?]  [AFAIK,
They still do this, and even for free, I wouldn't touch anything Intuit.]  Now that
everyone requires MSIE, I decided, maybe it was time to bite this bullet and also
purchase TurboTax.  Once I started hearing about C-Dilla, I knew the response was to
continue to just say no to Intuit.  I still have very strong doubts about anything
associated with the names of "TurboTax" and "Intuit".  That also includes their
ProSeries.
--
"A belief is not merely an idea the mind possesses;
it is an idea that possesses the mind."  Robert Bolton
Criswell The Psychic Weatherman
ssenate@mindless.com