🚀 go-pugleaf

You've made a good case for Intuit's policy, however, it does not reflect my
experience with Quicken 2003.
I've been using Quicken since, at least, version 4 (1994) . I can't find any
earlier software.

Quicken 2003 is the worst "update" I have ever seen. Quicken 2003 has been a
total disappointment though performance of Quicken 2002 was quite
staisfactory on my computer.

My  two attempts to use the Quicken chat room were unsatisfactory. In my
first chat some suggestions were made which I tried to no avail.

In my second chat the Quicken person was not familiar with Quicken 2003's
menu and could not help me. He did suggest I call 520-618-7140. My call left
me hanging to a silent dead line for an extended period.

Quicken takes 70 seconds to display my check register. I have not yet
figured out how to have the program open with my check register as the
opening page.

The mouse pointer does not reflect the status of the program. The program
may be busy but there is no clue from the mouse pointer.

These are only two of the deficiencies I see.

At this stage I'm only looking for one thing. That is an admission by Intuit
that there is a problem and that they are working on it.

I will make another attempt to revert to Quicken 2002 by use of the QIF
export feature. If I'm successful I will try to get my money back and use
the refund for competing software.




"Mike Block - Tax Cut C.P.A." <mblock@blocktax.com> wrote in message
news:qsvg4vgm72p7eoj1sr9r166g6etm4s1llj@4ax.com...
> On Mon, 10 Feb 2003 16:26:16 -0800, "Richard" <RRawli@Spame.not>
> wrote:
>
> >
> >"Mike Block - Tax Cut C.P.A." <mblock@blocktax.com> wrote in message
> >news:abld4v0flfbpkbuoe7ab5tn64qkcj2jgit@4ax.com...
> ><snip>
> >
> >> As to users, teams of TurboTax employees
> >> are now monitoring newsgroups and forums
> >> and directly contacting many of those with
> >> problems. So far every report of CDR & W98
> >> problems involves Windows not being updated.
> >
> ><snip>
> >
> >Then why don't I get an answer?  The default reason is this;
> >
> >THEY DON'T CARE!
> >
> Perhaps the reason is you do not have a
> valid email address or there is a system
> problem. I know many who complained loudly
> and then tried again have now talked or had
> long email exchanges with Intuit execs.
>
> >All the rest is bull, and you're standing right in the middle of it.
>
> Talk like that to most people and you
> will not get a return call. My Contact
> Intuit page at
> http://blocktax.com/Contact_Intuit.htm
> and Intuit's location page at
> http://www.intuit.com/company/contact_us/intuit_locations.html
> have long had the phone number of Intuit
> Headquarters 1-650-944-6000 & the number
> of its San Diego office with Tom Allanson,
> Senior VP of Consumer Tax. 1-858-784-4000.
>
> I am copying this post to Tom and asking
> that he make a point of expecting your
> call. I doubt my intervention will make
> much of a difference, because Tom long
> ago told me to refer all those with
> problems to him.
>
> On the other hand, if you write with a
> valid email address and, preferably, a
> phone number I will make sure Tom gets
> in touch with you. He will do this even
> though we have never met, because it is
> very strong Intuit policy that they do
> right by all their customers.
>
> Do I have to say they screwed up this
> time again?
>
> Do I have to say they are working day
> and night to fix things?
>
> No, I do not expect anything will matter
> until you personally talk to Tom.
>
> That is why he wants to talk to you,
> even though he has never met you either.
> Just try yo hold down the yelling until
> he gets to know you a bit.
>
> >R
> >
> >BTW: There is no NG, alt.business.accounting
> >
> >Just one more proof of you ineptitude.
> >
> ><snip>
>
> You are absolutely right.
>
> That was very inept. I wish the dozens who
> posted this thread, which I did not start
> but may have improperly added to,  noticed
> that before. I wish that I could meet the
> Intuit standard of 2 big, quickly corrected
> mistakes in 3 years, but I am not that good.
>
> Fortunately for you, however, my imperfect
> nature makes me willing to try to help even
> many who abuse me.
>
>          Mike Block, QuickBooks Tax Cut CPA, 954-566-7540
>            Founding Member: QuickBooks Advisory Council
>        Error Codes/Fixes  http://blocktax.com/quickbooks-errors.htm
> QB Add-ons http://blocktax.com/quickbooks-addons/quickbooks-add-ons.htm
> admin@localhost,abuse@localhost,webmaster@localhost,postmaster@127.0.0.1