🚀 go-pugleaf

Hi

One of clients (I'm a network consultant, not an accountant) uses QuickBooks
7.4 multi user on three PC's on their network. The data files are stored
centrally on the server & are accessed from the PC. At least once a day
while they are using QB, usually while building a report or printing to
file, QuickBooks stops & the following error is sent to the log:

QBW 03/06/01 3:23:42

The connection to the QuickBooks company file has been lost.  Perhaps there
has been a problem with the computer on which B:\Quickbooks\Current
Files\****.QBW resides.  QuickBooks must shut down.  (Error code: 64)

where **** is the particular file they are working from (there are 5
companies).

This has the added affect of disconnecting their PC from the network, & it
has to be rebooted to reconnect. Two of the PC's are primarily used for
Outlook, Word & Excel where they function superbly. It's not until
QuickBooks is used as described that the errors occur. The QB file sizes
range from 104KB to 34MB in size, however it seems to happen with the larger
files (10MB & 34MB) more so, but this may just be because they are used
more.

All PC's are using Windows 2000 Pro, two Athlons (800 & 600MHz) & 1 PIII
(600), all with 128MB RAM & 10GB or better hard drives (ATA66). They have
either a DLink DFE 530 or an Intel Pro 10/100 (82559) Management adaptor.
They have Matrox G400 Video cards. The network speed is 100Mb. The sever is
a Dual 500 PIII with 512MB RAM, an 18GB U2W SCSI Hard drive with 2 Intel Pro
10/100 server adaptors running in an adaptive load balancing team. The
server runs NT Server 4.0 SP6a.

In general network operation, there is absolutely no problem. Neither NT or
Windows 2000 register an error in their logs. Why is QuickBooks doing this,
& how can I fix it?

Many thanks,

Justin Turner
Sydney Australia
justin@logicalfusion.com.au