🚀 go-pugleaf

On 7/31/2010 4:21 PM, Dustin wrote:
> John Slade<hhitman86@pacbell.net>  wrote in
> news:L0p4o.32466$OU6.4877@newsfe20.iad:
>
>> On 7/29/2010 1:40 PM, David H. Lipman wrote:
>>> From: "John Slade"<hhitman86@pacbell.net>
>>>
>>> | On 7/29/2010 3:24 AM, David H. Lipman wrote:
>>>>> From: "John Slade"<hhitman86@pacbell.net>
>>>
>>>>> | On 7/27/2010 11:17 PM, RJK wrote:
>>>

>
>>         You should know there is malware out there that will
>> trash the registry and it's backup. It will require some sort of
>> reinstall to get the system back working. I found it very rare
>> that I need to do a full reformat and reinstall because of
>> malware. Some malware will also corrupt system files and when
>> you remove them with scanners, it will make the installation
>> unbootable. This is yet another reason professionals will make a
>> backup if possible before removing infections.
>
> What software do you use for the backup?

      I will either use Acronis' or Paragon's backup software 
depending on the situation.

> Are you storing the backup on
> read only media or a hard drive that could fail for any reason?

     You mean WORM(Write Once/Read Many) media don't you? That 
media can fail also. No media is perfect. I store the backup on 
business or enterprise grade HDs and will transfer to other 
media if the customer wants that backup. If it's a large backup 
they will have to pay me for it. Tell me what software and 
hardware would you use to backup your customer's HD before you 
start removing malware?

>
>>        I know there are a lot of fly-by-night computer repair
>> people who are just there to do a quick fix and get paid, I find
>> myself cleaning up after a lot of them.
>
> I've encountered a few of those in my time as well.... I enjoy the work
> they provide me tho.

      Me too. I especially get a kick out of the ones who don't 
do backups and leave various screws out.

> Tell me something, John, as a PROFESSIONAL, have
> you written any of the tools you use for cleanup; or do you use the
> work others have written, such as myself, David lipman and many others?
>

      For the record, I'm not trying to get into some pissing 
contest. I was just making a suggestion as to how to fix the 
problem laid out in the OP.

       I use software others have written. I'm not a software 
engineer. I'm a professional computer repair person. I find that 
competence in one profession such as software engineering 
doesn't translate into something else like tech support. I've 
been repairing computers for close to 25 years and have learned 
a lot. One thing I've learned is a backup saves a lot of trouble 
and allows for different approaches to be tried.

       So tell me what products have you and David Lipman 
written and where can I check them out?


John