🚀 go-pugleaf

Daniel Yarhi <dyarhi@gate.net> wrote:

-snip-
>Keeping track of the end-user's perspective and focusing on ease of use 
>for him, will save many, many hours of frustration and many tech support
>dollars as well. I always try to generate sales leads, not support 
>calls.
-snip-

Well said. The end-user's perspective and ease of use should be at the
top of the list in any project. I've had the opportunity to repair
several projects where this thought was not kept in mind, it's
certainly not my idea of fun.

Technical support calls will take a large chunk out of any profit you
might have made. Why not design with the end-user in mind right from
the start? You'll have fewer changes to do later and a heck of a lot
less tech support calls. You'll also have happier clients and a much
better chance of getting return business.

Frank Mokry
fmokry@mail.transdata.ca