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http://www.ciol.com/content/news/2004/104012906.asp

Avaya opens India developement center  
Center to support Avaya Labs in US and various Avaya Global Services
to cater to diverse global customer needs.
 
Thursday, January 29, 2004 

 
PUNE: Global provider of communications networks and services for
businesses, Avaya Inc., inaugurated its India Development Center at
Cybercity Magarpatta, Pune in India. The Development Center was opened
by Karyn Mashima, Senior Vice President, Strategy & Technology in the
presence of Ravi Sethi, President, Avaya Labs.

Avaya's India Development Center will collaborate with Avaya Labs in
the Asia Pacific and around the world for research and development in
converged solutions, Customer Relationship Management and Unified
Communications Solutions as well as consulting and integration
services. This state-of-the-art new facility will also house Avaya's
Global Solutions Support Center, which will provide complete
maintenance support for customers and business partners.


The India Development Center reflects Avaya's values and philosophy of
customer value, diversity and innovation. Encompassing 22,000 square
feet, the facility is in keeping with international workplace
standards, and well-equipped with technologically advanced
communications solutions allowing for seamless work environments, and
24X7 operations in conjunction with its facilities spread across the
globe. The Center is networked with Avaya's own technology solutions
such as Gigaspeed wired LAN and Avaya wireless data connectivity,
Internet Protocol (IP) telephony solutions for voice connectivity.

In addition, the Center also utilizes Avaya SYSTIMAX(r) structured
cabling solutions, online UPS backup for all critical functions and
workstations, and most advanced access control system with monitoring
of critical areas.

The Center is ergonomically designed to ensure a highly productive and
comfortable environment including sound absorbent ceilings for reduced
office noise. In addition, the Center offers an extremely
employee-friendly atmosphere with various recreational facilities,
common meeting areas and cafeteria.

Inaugurating the India Development Center, Karyn Mashima, Senior Vice
President, Strategy & Technology, Avaya Inc. said, "Avaya is extremely
committed to providing customers around the world with innovative
solutions that help them solve their business needs. I am extremely
pleased to inaugurate the India Development Center here in Pune which
extends our worldwide presence, enabling us to cater to the fast
emerging and diverse global customer needs. "

Speaking on the occasion, Mr. Niru Mehta, Managing Director & Vice
President, Avaya India said, "with the opening of the India
Development Center, we are further strengthening our commitment to the
country and its people.

We are thankful to Indian enterprises for having embraced Avaya
technology and enabling us to enjoy leadership status in several
markets that we operate in. We reaffirm that India enjoys the status
of being a 'focus' market for Avaya in its global roadmap and together
we shall grow in the years to come."

Added Ritesh Jayswal, General Manager, Avaya India, "The India
Development Center truly represents Avaya's global mindset and its
value in customer focus and diversity. Our professionals are engaged
in activities ranging from new product development, systems
verification, and product maintenance to providing contact center
consulting, solutions implementation and global support. The
state-of-the-art infrastructure will help allow us to provide seamless
support to other Avaya teams, business partners and customers across
the world."

CyberMedia News Service