🚀 go-pugleaf

Contract :   Tech Support Specialist (2 positions)
Job Site :   San Jose, CA
Duration :   1+ year
Minimum Industry  
Experience :  2-5 years (College projects do not qualify.)
Rate : DOE

PLEASE SPECIFY JOB ORDER BY REFERENCE NUMBER: # 7836

Technical Support Specialist
2 positions:

Level 2 : $25-$35, 1+ year assignment
70% of time will be spent doing software installation and resolving
technical problems no too complex in nature (mostly install related).
30% of time doing telephone tech support.  Must have strong hardware
skills in desktop computers, laptops, printers and PCMCIA cards.  Must
also possess strong software knowledge in Windows 3.x, Win95, Novell
Netware, Microsoft Office Professional (Win 3.x & 95) and cc:Mail.
Also need working knowledge of Windows NT, WordPerfect, Lotus 1-2-3,
OS/2, Apples/Macintoshes, networks, token rings, SCSI and TCP/IP.
Desired but not necessary; netbios, scanners and UNIX.  Knowledge in
Attachmate Extra for Windows and Smarterm for Windows are a plus.  CNA
preferred.

Level 3 : $35-$45, 1+ year assignment
Will resolve hardware, software and network issues including
configuration  problems, troubleshooting hardware problems to a module
level, installation of PC's including software, providing user
software support and handle basic network issues such as passwords,
printers, TCP/IP addressing and connectivity.  Will enter date into
and maintain the help desk management system in use, Expert Advisor.
Must be able to interface with internal and external support groups
for full problem resolution.  Must also possess good follow through
skills and be able to provide assistance and training to level 1 and
level 2 personnel.  Will determine inter-department resources for
problem resolution and set priorities for problems and requests.  Must
have strong skills in desktop computers, laptops, printers, PCMCIA
cards, Windows 3.x, Win95, Novell Netware, Microsoft Office
Professional (Windows 3.x and Win95), cc:Mail, networks, token rings,
SCSI and TCP/IP.  A working knowledge of Windows NT, WordPerfect,
Lotus 1-2-3, OS/2, and Apples/Macintoshes needed.  Desired but not
necessary; netbios, scanners and UNIX.  Knowledge in Attachmate Extra
for Windows and Smarterm for Windows are a plus.  CNA preferred.

Contact:
Cheri Stryker
MIDCOM CORPORATION
888 Villa St., Suite 430
Mountain View, CA 94041
Voice : (415) 938-1000
Fax : (415) 938-0290
E-Mail (Ascii), no attachments
To : <cheri@midcom.com>

INCLUDE NAME AND JOB ORDER REFERENCE NUMBER IN SUBJECT LINE OF EMAIL
REPLIES.

See our Web Page at <http://www.midcom.com>