Don't Buy Compaq (Unless You Feel Lucky)

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From: Robert F. Alexander
Date: Tue, 10 Mar 1998 00:00

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Dear Readers,
	I'm in the middle of a bad experience with a recent Compaq purchase. 
 I'm posting a) to encourage Compaq to settle with me and b) to provide 
useful info to the rest of the world.   
	My primary complaint is with their service department.  It is very 
difficult to get a human on the phone at Compaq.  Usually, you must leave a 
voice mail message.  In the event a human answers, average wait time runs 4 
1/2 minutes.  
	The secondary complaint is software related:  They have been unable 
to get the bugs out of their "Compaq Phone Center."  This causes fax/phone 
answer failure, frequent crashes (or "comas" pertaining to their "Sleep 
Mode"), and even glitches to Win95 desktop.
	My new (less than 3 months old) Presario has been in the shop twice. 
 They have it now as I write.  I just want my money back.
	Other irritating details upon request.  Please help me out.  Help 
yourself out.  Don't buy Compaq.

Robert F. Alexander
thebobster@delphi.com

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From: thebobster@delphi.com (Robert F. Alexander)
Subject: Don't Buy Compaq (Unless You Feel Lucky)
Date: 1998/03/10
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Organization: Delphi Internet Services <http://www.delphi.com/>
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