Thread View: alt.computer.workshop
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2 total messages
Started by Tok Awang Ngah
Fri, 13 Mar 1998 00:00
NEC Bad service
Author: Tok Awang Ngah
Date: Fri, 13 Mar 1998 00:00
Date: Fri, 13 Mar 1998 00:00
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I have purchase NEC printer model P2000 on July 11, 1997 at Datamini Computer Sdn. Bhd. , Midlands Park Centre,Penang, Malaysia with the cost of RM380.00 . Last week that particular printer having some circuit problem (as mentioned in the manual- after few testing I done) where I need to sent back to the dealer or NEC to be repair because it still under warranty( NEC product have ONE year warranty for printer). I go back to the shop (Datamini) on Mar 9,1998 and the shop asking me to sent to NEC Technical Support Center in Penang( you see ...the shop suppose sent the printer for me ..i bought the printer form the shop not from NEC..but the don't ..what kind of service is this). Dont't like the argument become longer I sent the printer myself to NEC Technical Support Center. Five days later Mar 13,1998 I called NEC Technical Support Center asking for my printer ...but what they said shock me up! I NEED TO PAY RM380.00 for the repair they done( RM380.00 is cost for new NEC P2000 printer) . THE PRODUCT IS STILL UNDER WARRANTY AND I NEED TO PAY THE COST....THEY CLAIM IT IS NOT PRODUCT OR PART DEFECT BUT THE DEFECT CAUSED BY USER.....ALL THE CIRCUIT INSIDE THE PRINTER BITE BY MOUSE....HOW CRAZY ARE THEIR CLAIM! HOW CAN MICE GO IN TO THE PRINTER AND BITE THE CIRCUIT !!!!! One more thing ...if i decide to cencelled the repair, I still need to pay the service......WHAT KIND OF SERVICE IS THIS......YOU SEE....THIS IS 24 STANDBY SERVICE BY NEC...I THINK IT JUST ONSENSE ....FOR ME THEIR SERVICE IS OUT!!! FOR OTHER USER ..WHAT DO YOU THINK??? HAVE YOU HAVING SAME PROBLEM WITH ME...LET SHARE WITH ME IN THIS DISCUSSION GROUP...I NEED YOUR COMMENT ..WHAT SHOULD I DO??
Re: NEC Bad service
Author: R. Mark Clayton
Date: Sun, 15 Mar 1998 00:00
Date: Sun, 15 Mar 1998 00:00
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Buy a mousetrap! -- R. Mark Clayton MClayton@btinternet.com Tok Awang Ngah <bomoh@mindless.com> wrote in article <01bd4e76$446948e0$a621bcca@ibrahimy>... > I have purchase NEC printer model P2000 on July 11, 1997 at Datamini > Computer Sdn. Bhd. , Midlands Park Centre,Penang, Malaysia with the cost of > RM380.00 . Last week that particular printer having some circuit problem > (as mentioned in the manual- after few testing I done) where I need to sent > back to the dealer or NEC to be repair because it still under warranty( NEC > product have ONE year warranty for printer). > > I go back to the shop (Datamini) on Mar 9,1998 and the shop asking me to > sent to NEC Technical Support Center in Penang( you see ...the shop suppose > sent the printer for me ..i bought the printer form the shop not from > NEC..but the don't ..what kind of service is this). Dont't like the > argument become longer I sent the printer myself to NEC Technical Support > Center. Five days later Mar 13,1998 I called NEC Technical Support Center > asking for my printer ...but what they said shock me up! I NEED TO PAY > RM380.00 for the repair they done( RM380.00 is cost for new NEC P2000 > printer) . > > THE PRODUCT IS STILL UNDER WARRANTY AND I NEED TO PAY THE COST....THEY > CLAIM IT IS NOT PRODUCT OR PART DEFECT BUT THE DEFECT CAUSED BY > USER.....ALL THE CIRCUIT INSIDE THE PRINTER BITE BY MOUSE....HOW CRAZY ARE > THEIR CLAIM! HOW CAN MICE GO IN TO THE PRINTER AND BITE THE CIRCUIT !!!!! > One more thing ...if i decide to cencelled the repair, I still need to pay > the service......WHAT KIND OF SERVICE IS THIS......YOU SEE....THIS IS 24 > STANDBY SERVICE BY NEC...I THINK IT JUST ONSENSE ....FOR ME THEIR SERVICE > IS OUT!!! > > FOR OTHER USER ..WHAT DO YOU THINK??? HAVE YOU HAVING SAME PROBLEM WITH > ME...LET SHARE WITH ME IN THIS DISCUSSION GROUP...I NEED YOUR COMMENT > ..WHAT SHOULD I DO?? > >
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