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Article #19

Huge Ryder Truck Problem

#19
From: Kevin Harkins
Date: Sat, 13 Jun 1998 00:00
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My wife and I moved to Denver, CO from Chicago, IL about a month ago.

We rented a Ryder truck.  Everything was fine until we got on the
highway.  The governor on the truck (which keeps people from speeding)
would not let the truck go above 45 mph.  After the first day we called
their 24 hour number to speak with a tech. agent who explained how to
reset the governor to 65mph.  We tried several times, it didn't work.

After our second day on the road, we pulled into a small town in
Nebraska with the fuel gage jumping between 1/2 and full, the oil gage
on low, the temp gage on hot the tachometer jumping between 1000 and
2000 rpm and again the truck not going over 45 mph.

After calling their tech. department again, we were advised to take it
to a truck stop on the interstate.  The truck stop would not touch the
cummins diesel engine, but did check the oil and filter.  The truck had
been serviced just prior to our trip (we found out later), but the air
filter was filthy, and the oil and coolant were each a gallon low.

The truck stalled on us many times during the trip and at one point
would not restart, leaving us stranded for over an hour when it finally
did start.

Ryder did knock off a few dollars for our trouble, but we were a day
late to Colorado, costing us time and money.  

I would make darn sure that if you do go with Ryder, and you are making
a long trip that you only accept a truck with low miles on it.  Ours had
140k miles.  BTW, the place where we returned the truck just happened to
have a Ryder tech working on another truck, he immediately spotted a
hole in the line to the supercharger and determined that the starter is
defective and needs replacement.  Shouldn't the regular service include
starting the engine and checking things like the performance and
handling of the truck.  This, to us, is a safety issue.

Watch out renting from Ryder.

Kev
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From: Kevin Harkins <kevinh9@idt.net>
Subject: Huge Ryder Truck Problem
Date: 1998/06/13
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