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Article #2106

Re: Long Post - K-mart lack of customer service

#2106
From: sweetchild
Date: Wed, 21 Jul 1999 00:00
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I expect that it won't be long until Kmart goes OOB for good. I worked at a
Kmart in the late 70's early 80's when I was in college and during the
summer and it is a horrible place to work. They always understaff and put
one person in 4 departments ( called a team group effort). When I started
there at the age of 17, I was thrown onto a register with a line of always
over 10 people and forget Dollar Days!! Those days were even worse because
everything was physically marked and price checks were constant and i was
always threatened with nasty remarks by customers. You are a pawn in a sea
of disorganization. All of the employees are disgruntled- especially the
part timers- some months thay will only schedule part timers for 8 hours a
week to cut costs and during the busy season  the part timers are forced to
work overtime whether or not thay want to. Lousy management is present as
well- may only have one department manager running the store who has had
12-14 hour work days and is running hither and yon throughout the store
getting nothing accomplished. They haven't changed much over the years
either. Sale items never get sent from district warehouses either. The head
manager of the store does pretty well with his salary- and gets 1% of the
store profits at the end of the year so I am sure that is an incentive to
cut employee costs down. Pretty sad but I think other retail stores are
pretty comparable- bradlees is a fine example. Try working at one of these
retail stores for a few months ( especially around the holiday season)  and
see how you would feel. Don't judge a person until you have walked a mile in
his/her shoes!! It is easy to get fired up tho- I do when I go into Kmart
but remember what it was like to work there and thank God every day that I
do not !!
Peggy
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From: "sweetchild" <pjazar@bee.net>
Subject: Re: Long Post - K-mart lack of customer service
Date: 1999/07/21
Message-ID: <932579525.718.50@news.remarQ.com>
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