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Article #2106Re: Long Post - K-mart lack of customer service
From: sweetchild
Date: Wed, 21 Jul 1999 00:00
Date: Wed, 21 Jul 1999 00:00
26 lines
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3088 bytes
I expect that it won't be long until Kmart goes OOB for good. I worked at a Kmart in the late 70's early 80's when I was in college and during the summer and it is a horrible place to work. They always understaff and put one person in 4 departments ( called a team group effort). When I started there at the age of 17, I was thrown onto a register with a line of always over 10 people and forget Dollar Days!! Those days were even worse because everything was physically marked and price checks were constant and i was always threatened with nasty remarks by customers. You are a pawn in a sea of disorganization. All of the employees are disgruntled- especially the part timers- some months thay will only schedule part timers for 8 hours a week to cut costs and during the busy season the part timers are forced to work overtime whether or not thay want to. Lousy management is present as well- may only have one department manager running the store who has had 12-14 hour work days and is running hither and yon throughout the store getting nothing accomplished. They haven't changed much over the years either. Sale items never get sent from district warehouses either. The head manager of the store does pretty well with his salary- and gets 1% of the store profits at the end of the year so I am sure that is an incentive to cut employee costs down. Pretty sad but I think other retail stores are pretty comparable- bradlees is a fine example. Try working at one of these retail stores for a few months ( especially around the holiday season) and see how you would feel. Don't judge a person until you have walked a mile in his/her shoes!! It is easy to get fired up tho- I do when I go into Kmart but remember what it was like to work there and thank God every day that I do not !! Peggy
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X-Google-Language: ENGLISH,ASCII-7-bit X-Google-Thread: 101eb4,e5475b3117600999 X-Google-Attributes: gid101eb4,public X-Google-Thread: 10fe9e,e5475b3117600999 X-Google-Attributes: gid10fe9e,public X-Google-Thread: f6c48,e5475b3117600999 X-Google-Attributes: gidf6c48,public X-Google-Thread: 11474a,e5475b3117600999 X-Google-Attributes: gid11474a,public X-Google-Thread: 10f73f,e5475b3117600999 X-Google-Attributes: gid10f73f,public X-Google-Thread: 1098dc,e5475b3117600999 X-Google-Attributes: gid1098dc,public From: "sweetchild" <pjazar@bee.net> Subject: Re: Long Post - K-mart lack of customer service Date: 1999/07/21 Message-ID: <932579525.718.50@news.remarQ.com> X-Deja-AN: 503616766 References: <7n0c6k$6al$3@nntp1.atl.mindspring.net> <7n3hs1$uk$1@nntp9.atl.mindspring.net> <7n4qhs$qcg$1@catseye.bluemarble.net> <1dvami5.yrg0tjd60pe6N@modem-155b.nyc.fcc.net> X-Priority: 3 X-MimeOLE: Produced By Microsoft MimeOLE V5.00.2314.1300 X-Complaints-To: newsabuse@remarQ.com X-Trace: 932579525.718.50 FLXW.1W5BDE4ECCAAC qube-01.us-ca.remarq.com X-MSMail-Priority: Normal NNTP-Posting-Date: Wed, 21 Jul 1999 17:52:05 GMT Newsgroups: alt.consumers,alt.consumers.experiences,fl.announce,fl.general,miami.general,misc.consumers.frugal-living