🚀 go-pugleaf

Following is the last e-mail that I received from K-mart today in response
to a complaint that I e-mailed them. I love how prompt they are.

Thank you for bringing this matter to our attention. We are always
interested in hearing from our customers but regret it was this type of
occurrence that prompted you to contact us.

We have contacted the District Manager and shared your concerns. The
District Manager will contact you as soon as possible to help resolve this
matter.

In the meantime, please accept our apology for your unpleasant experience.
We look forward to meeting your shopping needs more satisfactorily in the
future.

Michelle

Customer Care Network

3615



-----Original Message-----
From: Ted Silverman
Sent: Wednesday, July 07, 1999 11:16 AM
To: Kmart Customer Service
Cc: kmartccn
Subject: Re: Lack of customer service


I don't know how long it takes for this other department to respond, But I
do know how long it takes for you to lose me as a customer. It has happened.

-----Original Message-----
From: Kmart Customer Service < kmartcustserve@o-ds.com
<mailto:kmartcustserve@o-ds.com> >
To: Ted Silverman
Cc: kmartccn < kmartccn@kmart.com <mailto:kmartccn@kmart.com> >
Date: Thursday, July 01, 1999 4:42 PM
Subject: Re: Lack of customer service


Dear Mr. Silverman,

Thank you for taking the time to contact Kmart Online. We are always
interested in hearing from our customers, although we do regret that it was
this type of an occurrence that prompted you to contact us.

Your concerns are being forwarded to the Kmart Customer Care Network at
Kmartccn@kmart.com <mailto:Kmartccn@kmart.com>  and will be duly noted. You
should receive a reply shortly. We apologize for any inconvenience this type
of incident may have caused you.

Thanks again and please do not let this discourage you from visiting us at
our newly launched website at http://www.kmart.com and watch as we add more
products to our online inventory and make navigating easier and more
enjoyable.

Best regards,
Scott
Kmart Online Store
Customer Service Representative







----- Original Message -----
From: Ted Silverman
To: kmartcustserve@o-ds.com <mailto:kmartcustserve@o-ds.com>
Sent: Tuesday, June 29, 1999 2:12 PM
Subject: Lack of customer service

I was in your store at SW 104 St and South Dixie Highway in Miami, FL to
purchase a non-resident fishing license yesterday. The clerk who helped me
was very nice and pleasant and honestly tried to help me. After some
checking, he advised me that the store manager has them locked up and is at
lunch.  Why he would keep an item that you are selling locked up where no
one else can get to them does not make sense to me.

I went back today and another clerk tried to help me make my purchase.  He
called to the store manager's office on speaker phone and was told that they
have the non-resident fishing license in the office.  He went to the office
to get them and came back and said that they do not have them. I asked to
speak to the store manager.

The store manager then told me that the clerk was told "he went to go get
some". I advised him that the clerk had called the office and was told that
there are some in the office. I told the store manager that I do not
appreciate being lied to. The store manager then called to the office and
some one else came out from the office and said they do not have them.

I do not appreciate being lied to two days in a row and with customer
service like that, I will take my business elsewhere.