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Article #2139

Re: OT:(ish)COMET "CREDIT" - BEWARE!!!!

#2139
From: Loz
Date: Sat, 11 Aug 2001 16:23
137 lines
7588 bytes
May I use this at http://comet.eartserv.com
as I intend to extend it with endorsements such as this?

hc <hc@am1001.fsnet.co.uk> wrote in message
news:9l2ftm$m1e$1@news6.svr.pol.co.uk...
> I had exactly the same happen to me a few years ago. It surprised me but I
> actually had a couple of sleepless nights over it. I hate Comet and only
> ever buy from there if I really have to. The annoying thing is that the
> salespeople are very low quality and are really pushy. All I bought was a
> video and I said I'd pay in full etc etc. Then they went on about the
> interest free credit.....and I said no its ok - its only �250. Then she
kept
> going on about it - 'nothing to lose' etc. She did not tell me any of the
> detail - just 6 months credit. I signed this long sheet - she said
'standard
> stuff' and it really was difficult to read - I remember her giving me body
> language like 'for gods sake sign quicky'. I got home. Then this bloody
> letter arrived with the interest stuff.....
>
> and the rest was just like you. The Comet manager was annoying acting
> superior and frankly acting totally uncaring and uninterested.
>
> It affected me so much that I often don't buy something - because these
> major stores like Dixons/Currys/Comet are so difficult to deal with....and
> if you have a warranty claim......
> God I hate them.
>
>
>
> Loz wrote in message ...
> >http://comet.earthserv.com
> >Check out the above for more info.
> >
> >I'm interested in hearing of similar experiences before I write a serious
> >letter of complaint.
> >
> >Bought a nice WS/TV at Comet, went to pay with plastic whereby I was
asked
> >if I wanted a store/finance card by which to acquire it credit instead.
> >Please Note: Being the 24th March I already had 5 weeks credit on my
credit
> >card. This was in my hand at the time.
> >
> >I declined because I'm the kind of bod who always settles the credit card
> >bill at the end of every month and doesn't purchase anything unless the
> >money's in the bank (mortgage the only exception). Don't believe in
paying
> >for time and like to keep it all tidy on one bill.
> >I explained I already had 5 weeks credit in my hand - ah but this was
more
> >credit again it was argued.
> >
> >The words "6 months interest free credit" weakened my resolve and changed
> >the habit of a lifetime, I was lead into an office where a member of
staff
> >extracted my financial details and had me sign the forms with the words
"6
> >months interest free credit" still echoing in my head. But apparently not
> >mentioned anywhere in the paperwork, which I was not asked to read before
> >signing and so trusted the situation.
> >
> >I received my first statement from the finance company - which showed
> >interest had been charged. I rang the store and was told that this was
> >normal and that the interest paid would be deducted from a final
settlement
> >occuring within the six month period. Sigh of relief.
> >
> >Never comfortable with the situation, on receipt of my 4th statement I
> >called to pay off all the outstanding amount. Interest WAS charged and
the
> >finance company claimed no awareness of any interest free terms.
> >I rang the store and asked what was going on, who now told me the same.
> >The paperwork I had signed made no mention of any interest free terms.
> >They do offer these terms on some items but not the goods that I had
> >purchased.
> >I suggested then that it was a mistake on their staffs' part, I refer now
> to
> >my first paragraph and my endeavours to avoid this type of deal.
> >The attitude from thereon was "You should have read what you signed" not
> >"You can take trust in what our staff tell you". Suggesting that a term
of
> 6
> >weeks may have been mentioned but not 6 months.
> >I explained my adversity to store finance/cards and my preference/attempt
> to
> >pay by credit card that would have allowed me 5 weeks credit anyway. 6
> weeks
> >being NO incentive whatsoever. Nothing wrong with my hearing either.
But -
> >'no chance kiddo, we got your signature and that's all that matters'.
> >
> >It is my word against theirs obviously, but I know that I remember the
> >situation well as I was in a cautious frame of mind throughout and not
too
> >comfortable with it. I remember how busy they were and how I had to walk
> >around to find and wait for a busy salesperson.
> >Their sales staff talk to hundreds of people a day, discussing thousands
of
> >different goods and selections. I can see room for confusion occurring,
> >especially on a busy shopping day as it was, and I suggested this to
them.
> >No chance, I was told.
> >The customer is apparently always wrong at Comet.
> >
> >Most of all though - their attitude absolutely stunk.
> >The manager, a David Neil was dismissive and avoided offering any
> assistance
> >as to a complaints procedure. His superior was 'uncontactable' and he
would
> >suggest nothing other than that I was wasting his time and mine. He could
> >not explain the implications of the paperwork I had signed even though he
> >had a copy in front of him. Roughly translated as - the store manager
can't
> >understand what the hell his customers are signing either!
> >
> >The bill has been settled interest and all, a bill that I would have
payed
> >in full immediately and without penalty but for the misleading
information
> >and false pretences.
> >
> >They had their chance though, I suggested that in the interest of
goodwill
> >they could waiver the amount of the interest as I was certain it was a
> >mistake on their part that cost me, their customer, this money.
> >The last laugh is on Comet, every time I walk right past their door to
line
> >the pockets of their competition.
> >
> >Please approach these situations with
> >caution!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
> >Any responses, please also send privately if you wish for a reply.
> >
> >
> >
>
>
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From: "Loz" <l.dolan@NILSVILLEvirgin.net>
Newsgroups: alt.consumers,alt.consumers.experiences,free.uk.trade.electrical,uk.media.dvd,uk.people.consumers
References: <sfYc7.15610$tq.1706855@news6-win.server.ntlworld.com> <9l2ftm$m1e$1@news6.svr.pol.co.uk>
Subject: Re: OT:(ish)COMET "CREDIT" - BEWARE!!!!
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