Article View: alt.consumers
Article #2139Re: OT:(ish)COMET "CREDIT" - BEWARE!!!!
From: Loz
Date: Sat, 11 Aug 2001 16:23
Date: Sat, 11 Aug 2001 16:23
137 lines
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7588 bytes
May I use this at http://comet.eartserv.com as I intend to extend it with endorsements such as this? hc <hc@am1001.fsnet.co.uk> wrote in message news:9l2ftm$m1e$1@news6.svr.pol.co.uk... > I had exactly the same happen to me a few years ago. It surprised me but I > actually had a couple of sleepless nights over it. I hate Comet and only > ever buy from there if I really have to. The annoying thing is that the > salespeople are very low quality and are really pushy. All I bought was a > video and I said I'd pay in full etc etc. Then they went on about the > interest free credit.....and I said no its ok - its only �250. Then she kept > going on about it - 'nothing to lose' etc. She did not tell me any of the > detail - just 6 months credit. I signed this long sheet - she said 'standard > stuff' and it really was difficult to read - I remember her giving me body > language like 'for gods sake sign quicky'. I got home. Then this bloody > letter arrived with the interest stuff..... > > and the rest was just like you. The Comet manager was annoying acting > superior and frankly acting totally uncaring and uninterested. > > It affected me so much that I often don't buy something - because these > major stores like Dixons/Currys/Comet are so difficult to deal with....and > if you have a warranty claim...... > God I hate them. > > > > Loz wrote in message ... > >http://comet.earthserv.com > >Check out the above for more info. > > > >I'm interested in hearing of similar experiences before I write a serious > >letter of complaint. > > > >Bought a nice WS/TV at Comet, went to pay with plastic whereby I was asked > >if I wanted a store/finance card by which to acquire it credit instead. > >Please Note: Being the 24th March I already had 5 weeks credit on my credit > >card. This was in my hand at the time. > > > >I declined because I'm the kind of bod who always settles the credit card > >bill at the end of every month and doesn't purchase anything unless the > >money's in the bank (mortgage the only exception). Don't believe in paying > >for time and like to keep it all tidy on one bill. > >I explained I already had 5 weeks credit in my hand - ah but this was more > >credit again it was argued. > > > >The words "6 months interest free credit" weakened my resolve and changed > >the habit of a lifetime, I was lead into an office where a member of staff > >extracted my financial details and had me sign the forms with the words "6 > >months interest free credit" still echoing in my head. But apparently not > >mentioned anywhere in the paperwork, which I was not asked to read before > >signing and so trusted the situation. > > > >I received my first statement from the finance company - which showed > >interest had been charged. I rang the store and was told that this was > >normal and that the interest paid would be deducted from a final settlement > >occuring within the six month period. Sigh of relief. > > > >Never comfortable with the situation, on receipt of my 4th statement I > >called to pay off all the outstanding amount. Interest WAS charged and the > >finance company claimed no awareness of any interest free terms. > >I rang the store and asked what was going on, who now told me the same. > >The paperwork I had signed made no mention of any interest free terms. > >They do offer these terms on some items but not the goods that I had > >purchased. > >I suggested then that it was a mistake on their staffs' part, I refer now > to > >my first paragraph and my endeavours to avoid this type of deal. > >The attitude from thereon was "You should have read what you signed" not > >"You can take trust in what our staff tell you". Suggesting that a term of > 6 > >weeks may have been mentioned but not 6 months. > >I explained my adversity to store finance/cards and my preference/attempt > to > >pay by credit card that would have allowed me 5 weeks credit anyway. 6 > weeks > >being NO incentive whatsoever. Nothing wrong with my hearing either. But - > >'no chance kiddo, we got your signature and that's all that matters'. > > > >It is my word against theirs obviously, but I know that I remember the > >situation well as I was in a cautious frame of mind throughout and not too > >comfortable with it. I remember how busy they were and how I had to walk > >around to find and wait for a busy salesperson. > >Their sales staff talk to hundreds of people a day, discussing thousands of > >different goods and selections. I can see room for confusion occurring, > >especially on a busy shopping day as it was, and I suggested this to them. > >No chance, I was told. > >The customer is apparently always wrong at Comet. > > > >Most of all though - their attitude absolutely stunk. > >The manager, a David Neil was dismissive and avoided offering any > assistance > >as to a complaints procedure. His superior was 'uncontactable' and he would > >suggest nothing other than that I was wasting his time and mine. He could > >not explain the implications of the paperwork I had signed even though he > >had a copy in front of him. Roughly translated as - the store manager can't > >understand what the hell his customers are signing either! > > > >The bill has been settled interest and all, a bill that I would have payed > >in full immediately and without penalty but for the misleading information > >and false pretences. > > > >They had their chance though, I suggested that in the interest of goodwill > >they could waiver the amount of the interest as I was certain it was a > >mistake on their part that cost me, their customer, this money. > >The last laugh is on Comet, every time I walk right past their door to line > >the pockets of their competition. > > > >Please approach these situations with > >caution!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! > >Any responses, please also send privately if you wish for a reply. > > > > > > > >
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X-Google-Language: ENGLISH,ASCII X-Google-Thread: 114ca4,281081b21140ef60 X-Google-Attributes: gid114ca4,public X-Google-Thread: f8fb7,281081b21140ef60 X-Google-Attributes: gidf8fb7,public X-Google-Thread: 11474a,281081b21140ef60 X-Google-Attributes: gid11474a,public X-Google-Thread: f827e,281081b21140ef60 X-Google-Attributes: gidf827e,public X-Google-Thread: 10f73f,281081b21140ef60 X-Google-Attributes: gid10f73f,public X-Google-ArrivalTime: 2001-08-11 09:57:15 PST Path: arc1-ca.pugleaf.net!archiver1.google.com!newsfeed.google.com!newsfeed.stanford.edu!newsfeeds.belnet.be!news.belnet.be!colt.net!dispose.news.demon.net!demon!btnet-peer0!btnet!news5-gui.server.ntli.net!ntli.net!news6-win.server.ntlworld.com.POSTED!not-for-mail From: "Loz" <l.dolan@NILSVILLEvirgin.net> Newsgroups: alt.consumers,alt.consumers.experiences,free.uk.trade.electrical,uk.media.dvd,uk.people.consumers References: <sfYc7.15610$tq.1706855@news6-win.server.ntlworld.com> <9l2ftm$m1e$1@news6.svr.pol.co.uk> Subject: Re: OT:(ish)COMET "CREDIT" - BEWARE!!!! Lines: 139 X-Priority: 3 X-MSMail-Priority: Normal X-Newsreader: Microsoft Outlook Express 5.00.2615.200 X-MimeOLE: Produced By Microsoft MimeOLE V5.00.2615.200 Message-ID: <Modd7.19884$tq.2153815@news6-win.server.ntlworld.com> Date: Sat, 11 Aug 2001 17:23:54 +0100 NNTP-Posting-Host: 62.254.83.151 X-Complaints-To: abuse@ntlworld.com X-Trace: news6-win.server.ntlworld.com 997548716 62.254.83.151 (Sat, 11 Aug 2001 17:51:56 BST) NNTP-Posting-Date: Sat, 11 Aug 2001 17:51:56 BST Organization: ntlworld News Service