🚀 go-pugleaf

Yoogi,

The first thing to do is to advise the dealer in question that if you don't
get a satisfactory resolution to the problem, you will be posting the entire
account of the situation to internet consumers newsgroups (impress upon them
that these newsgroups reach millions of potential customers).

Writing to the vehicle manufacturer's consumer relations department will
often clear things up in short order.  I personally have had dealers get
back to me with totally different attitudes after a well placed letter to
the manufacturer's head office.  Manufacturers seem to be more concerned
with avoiding bad public relations.

You may also get some useful direction from the Better Business Bureau or
the Department of Consumer Affairs.

Lastly, use this forum to best advantage and name the dealers and/or
manufacturers who are not providing you with proper after-sales product
support.  The best way to weed out unreputable dealers is to expose them.


"Yoogi" <yoogi@home.com> wrote in message
news:WbEU3.36174$Rx2.365067@news1.rdc1.bc.home.com...
| Hope to receive some good advice and suggestions from this newsgroup.
About
| a year ago I bought a new car.  By the time it is all over with it cost
| about $36,000.  Though I'm accustomed to very fine audio in my car (last
car
| stereo was $5000) I was convinced to accept the factory (or dealer?)
| supplied stereo.  Within the first three days I learned that one of the
| 'features' of the tape player is its ability to detect a blank spot on the
| tape that is more than something like 5 or 10 seconds and then fast
forward
| to the next song.  I can imagine this feature is beneficial to someone
| listening to a number of tracks of music;  when a blank spot at the end of
a
| side is detected the machine fast forwards to the beginning of the next
song
| on the next side.
| Because this feature can not be turned off  I discovered what I think is a
| major flaw, especially since the tape player does not provide me with I
| expected.  I mostly listen to classical music and whenever the music
reaches
| a soft violin passage the machine always interprets this as the end of the
| track and fast forwards to the next louder section of music.  In other
word
| the tape player is not able to play classical music!
| I told the dealer within a week and was advised to bring it up at my first
| service.  At the first and second service I was told that they had heard
of
| it before from two or three other customers but they could not think of a
| solution.  I asked if they could take out some electronic part inside to
fix
| it and they said no.  In the end they agreed to look into it.  Just by
fluke
| (or maybe some other defect?) a tape jammed inside the machine.  They
agreed
| to exchange it and did it in about five minutes (it plugs in or
something).
| The next machine had the same problem as above though so I back paying
| probably over $1000 when all the taxes, etc., are included, and have a
radio
| that won't play what I want.
| They said they would give me the model from the new model of the same car
| and I waited 6 months.  When they put it in the color was orange with
purple
| lights.  Well it seems to work but I can't use it to test it and don't
want
| it at all because my other dash lights are green.  It looks ridiculous in
my
| car.
| There's more but I have about a week left in my warranty and would really
| like my money back for the radio portion and go somewhere else and by an
| after market unit.  If it is not going to match it might as well be
| something that doesn't make my passengers laugh and devalue the car by its
| weird appearance.  Please help me, even if it seems like a crazy idea.
| Should I take them to court?  Should I write the newspaper?  The company?
| Thanks.
|
|
|