🚀 go-pugleaf

I wrote a similar message about 2 months ago entitled "AT&T Sucks!" My
situation was, my phone bill was $11.00 and the fees, poison control
charges, line usage charges, 911 access fees, various taxes and all of the
other bullshit was $13. THIS WAS $2 MORE THAN MY ACTUAL PHONE CALL CHARGES.
Can you believe that!!!. AT&T  is just about the worst money grubbing, lying
piece of shit phone company I've seen yet. I posted that message to over
2000 newsgroups. I suggest you and everyone else that has been screwed by
AT&T do the same.

I've since switched my long distance and local long distance to Qwest
Communications. Much better service. Even a free 800 number with only 15
cents a minute.


Anonmus wrote in message
<7ED1EBD4CF48E0D1.0A80BCA20A05B774.3C4B1D73E39CCAD9@lp.airnews.net>...
>They are all the same.
>
>On Mon, 09 Aug 99 02:51:37 GMT, Sam858@juno.com wrote:
>
>>
>>At the beginning of August 1999 I looked at my telephone bill and
>>found that AT&T was charging me $4.95 for the One Rate Plus Plan
>>which I had never ordered. Then I looked at my previous telephone
>>bills and found that AT&T had been charging me $4.95 a month for
>>this service plan since March 1999.
>>
>>I immediately called AT&T to find out what was going on and the
>>representative told me that I had made a request for this plan in
>>January 1999 when I made changes to my international calling plan.
>>I told her that I had never made such a request and that there was
>>no reason for me to request this One Rate Plus Plan since I do not
>>make many long-distance calls within the U.S. She told me that she
>>would cancel this plan for me but refused to credit my account for
>>the amounts I had paid during the past 4 months.
>>
>>I remembered that I had refused AT&T's offer to add this One Rate
>>Plus Plan several months ago and had told an AT&T representative
>>that this plan would not be beneficial to me because I do not make
>>a lot of domestic long-distance calls. Therefore, at this point it
>>was very obvious to me that AT&T had made an error in signing me up
>>for this plan.
>>
>>However, each time I told the representative that AT&T had made an
>>error and should credit my account for the additional amounts I had
>>paid, she would tell me that it was my responsibility to review my
>>telephone bill every month. Therefore, I felt that AT&T was trying
>>to put the blame on me and make me pay for its mistake.
>>
>>I told the representative that 4 months is not that long. I think
>>that most people would take a lot longer than I did to find this
>>item since it only appears on page 4 or 5 of each telephone bill.
>>Then I asked the representative if she always looks at everything
>>on her telephone bill every month and she told me that the things
>>she had said were not her reasoning but her supervisor's.
>>
>>The representative said that she would love to credit me for the
>>additional amounts I had paid for this One Rate Plus Plan but her
>>supervisor felt that I had a responsibility to review my telephone
>>bill every month. So I asked to speak to her supervisor or somebody
>>who could make the adjustment for me but she told me that there was
>>nobody else I could talk to. She told me that she would forward my
>>complaint but I felt that this would not do anything for me.
>>
>>After arguing with the representative for nearly 10 minutes without
>>getting anywhere, I finally said "What happens if I don't pay ?"
>>and she replied "That's certainly up to you, Sir". So I just said
>>"Thank you very much, it's up to me" and hung up the telephone.
>>
>>Then I looked at all of my telephone bills since the end of 1998
>>and found that during the January-February billing period I had
>>received a 25 percent discount on my domestic long-distance calls
>>which reduced my AT&T long-distance charges from $3.10 to $2.32.
>>This discount was labeled on my telephone bill as "True Reach"
>>savings.
>>
>>At this point I remembered that after I had refused to accept the
>>One Rate Plus Plan in January, the representative told me that he
>>could put me on another discount plan which has no monthly fee and
>>would save me money on all my domestic long-distance calls. I also
>>remembered accepting this plan and thinking that it was very nice
>>of him to offer it to me for free. However, it now appears to me
>>that the reason he has given me this discount plan is because he
>>knew that after the end of the January-February billing period it
>>would be automatically converted into the One Rate Plus Plan which
>>I had just refused. Therefore, I now feel even more strongly that
>>AT&T should credit me for the amounts I had paid for the One Rate
>>Plus Plan because its representative did not tell me that the free
>>True Reach Plan would be converted after about 2 1/2 weeks into the
>>One Rate Plus Plan which costs $4.95 a month.
>>
>>Is AT&T encouraging its representatives to rip off the customers by
>>giving these representatives commissions or promotions for signing
>>up customers for the One Rate Plus Plan and other service plans ?
>>I cannot think of any other reason why the representative I talked
>>to would do what he did.
>>
>>Other tricks which AT&T uses to make more money from unsuspecting
>>customers include letting them sign up for a discount plan which
>>costs $3.00 per month and allows them to call certain countries at
>>a rate of 52 cents per minute without letting them know that this
>>rate will increase to 75 cents per minutes about 6 months later
>>(unless they call and ask for a lower rate again). If a customer
>>calls AT&T and says that the charges for his international calls
>>during the past 3 months should have been $200 a month instead of
>>$300 a month, I doubt if AT&T would be willing to give him a $300
>>credit or refund.
>>
>>If anybody has had a similar problem with AT&T please let me know
>>about it by writing to me at Sam858@juno.com. Please also let me
>>know which long distance carrier you think I should switch to
>>(assuming that they are not all the same).
>>
>>Thanks for your time.
>>Unhappy AT&T Customer
>