Re: Rude Employee of Hong Kong Dragon Airline

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#28

From: John Wong
Date: Thu, 07 Jan 1999 00:00

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Well, you are right that I should not have generalized.  I certainly do not want
people to think that every politician or even everyone in USA are liars and like to
cheat on their spouses because of the way Clinton behaves.

But I guess it is human nature for us to do some generalization based on our first
impression of something.  If we fly an airline for the first time, and the flight
attendant treated us badly, chances are that we will choose an alternate carrier the
next time.  If we went to a restaurant and got a dish of  under-quality food, chances
are that we will visit another restaurant the next time, instead of thinking that
maybe that dish was the only bad dish in the entire restaurant.

This is known as the theory of adaptive expectations --- people form their
expectations on the basis of previous and present events and only gradually change
their expectations as experience proved otherwise.

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From: John Wong <mutsy@flash.net>
Subject: Re: Rude Employee of Hong Kong Dragon Airline 
Date: 1999/01/07
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