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Article #40

Re: Rude Employee of Hong Kong Dragon Airline (Associate of Cathay Pacific )

#40
From: Websurfer
Date: Thu, 07 Jan 1999 00:00
77 lines
3521 bytes
When I read your message, I thought she screamed to you.
I still agree she was rude by saying that
But in my opinion the "low voice" environment  should decrease
the magnitude of the whole situation.

John Wong wrote:

> In low voice English, probably she was thinking that I may not
> understand her English or may not hear her
>
> Websurfer wrote:
>
> > This is weird.
> > I agree some Hong Kong people are rude.
> > For example, they cut your way without saying "excuse me".
> > They bump you a little bit without saying "sorry".
> > But very seldom they call you "move, asshole" when
> > you block their ways.
> > I just wonder.
> > Did she speak Chinese or English to you?
> >
> > John Wong wrote:
> >
> > >  During my returning trip from Hong Kong back to USA on January 4,
>
> > > 1999,
> > > I encountered an unpleasant event with a Hong Kong Dragon Airline
> > > employee.
> > >
> > > I was entering an airport express train from the Kowloon station
> to go
> > >
> > > to the airport around 11:45 am, when a Dragon Air female Chinese
> > > employee ---  short hair, about 5 feet 4 inches tall, who I have
> never
> > >
> > > met before, dressed in Dragon air uniform was entering the train
> at
> > > the
> > > same time.  After entering the train, I was deciding whether to go
> to
> > > the left hand side or the right hand side of the train when,
> because
> > > of
> > > my hesitation, the employee insulted me by saying �Move, asshole�.
>
> > > Such
> > > degrading remarks was extremely inappropriate, especially to
> someone
> > > she
> > > has never met before.  I asked her to apologize for her remark,
> but
> > > she
> > > was rude enough to say �Why should I apologize to you�.
> > >
> > >  Unfortunately, the employee was not wearing any name tag.  If I
> did
> > > not
> > > have a departing flight to catch, I would have gone with her to
> the
> > > Dragon Air ticket counters and reported her rude remarks to the
> > > management.
> > >
> > > Needless to say, such insulting remark gave me a very negative
> image
> > > of
> > > Dragon Air, and also a negative image of Hong Kong.  Although
> there is
> > >
> > > no way Dragon Air can identify the employee, I believe that Dragon
> Air
> > >
> > > should invest more time and money into employee training so that
> they
> > > would be more polite to tourists when they are inside airport
> > > facilities, especially when they are wearing the company�s
> uniform.
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From: Websurfer <Websurfer@itnet.com>
Subject: Re: Rude Employee of Hong Kong Dragon Airline (Associate of Cathay Pacific )
Date: 1999/01/07
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