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Article #46

Rude Employee of Hong Kong Dragon Airline (Associate of Cathay Pacific )

#46
From: John Wong
Date: Tue, 05 Jan 1999 00:00
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 During my returning trip from Hong Kong back to USA on January 4, 1999,
I encountered an unpleasant event with a Hong Kong Dragon Airline
employee.

I was entering an airport express train from the Kowloon station to go
to the airport around 11:45 am, when a Dragon Air female Chinese
employee ---  short hair, about 5 feet 4 inches tall, who I have never
met before, dressed in Dragon air uniform was entering the train at the
same time.  After entering the train, I was deciding whether to go to
the left hand side or the right hand side of the train when, because of
my hesitation, the employee insulted me by saying �Move, asshole�.  Such
degrading remarks was extremely inappropriate, especially to someone she
has never met before.  I asked her to apologize for her remark, but she
was rude enough to say �Why should I apologize to you�.

 Unfortunately, the employee was not wearing any name tag.  If I did not
have a departing flight to catch, I would have gone with her to the
Dragon Air ticket counters and reported her rude remarks to the
management.

Needless to say, such insulting remark gave me a very negative image of
Dragon Air, and also a negative image of Hong Kong.  Although there is
no way Dragon Air can identify the employee, I believe that Dragon Air
should invest more time and money into employee training so that they
would be more polite to tourists when they are inside airport
facilities, especially when they are wearing the company�s uniform.
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From: John Wong <mutsy@flash.net>
Subject: Rude Employee of Hong Kong Dragon Airline (Associate of Cathay Pacific ) 
Date: 1999/01/05
Message-ID: <3692590F.70FF1ECE@flash.net>
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Newsgroups: alt.flame.airlines,soc.culture.hongkong,rec.travel.air,hk.rec.travel,rec.travel