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Article #46Rude Employee of Hong Kong Dragon Airline (Associate of Cathay Pacific )
From: John Wong
Date: Tue, 05 Jan 1999 00:00
Date: Tue, 05 Jan 1999 00:00
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During my returning trip from Hong Kong back to USA on January 4, 1999, I encountered an unpleasant event with a Hong Kong Dragon Airline employee. I was entering an airport express train from the Kowloon station to go to the airport around 11:45 am, when a Dragon Air female Chinese employee --- short hair, about 5 feet 4 inches tall, who I have never met before, dressed in Dragon air uniform was entering the train at the same time. After entering the train, I was deciding whether to go to the left hand side or the right hand side of the train when, because of my hesitation, the employee insulted me by saying �Move, asshole�. Such degrading remarks was extremely inappropriate, especially to someone she has never met before. I asked her to apologize for her remark, but she was rude enough to say �Why should I apologize to you�. Unfortunately, the employee was not wearing any name tag. If I did not have a departing flight to catch, I would have gone with her to the Dragon Air ticket counters and reported her rude remarks to the management. Needless to say, such insulting remark gave me a very negative image of Dragon Air, and also a negative image of Hong Kong. Although there is no way Dragon Air can identify the employee, I believe that Dragon Air should invest more time and money into employee training so that they would be more polite to tourists when they are inside airport facilities, especially when they are wearing the company�s uniform.
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X-Google-Language: ENGLISH,ASCII X-Google-Thread: 103cf8,e23814edebf15ada,start X-Google-Attributes: gid103cf8,public X-Google-Thread: 113ee0,e23814edebf15ada,start X-Google-Attributes: gid113ee0,public X-Google-Thread: 105d85,e23814edebf15ada,start X-Google-Attributes: gid105d85,public X-Google-Thread: 110960,e23814edebf15ada,start X-Google-Attributes: gid110960,public X-Google-Thread: 102247,e23814edebf15ada,start X-Google-Attributes: gid102247,public From: John Wong <mutsy@flash.net> Subject: Rude Employee of Hong Kong Dragon Airline (Associate of Cathay Pacific ) Date: 1999/01/05 Message-ID: <3692590F.70FF1ECE@flash.net> X-Deja-AN: 429091606 Content-Transfer-Encoding: 8bit Content-Type: text/plain; charset=iso-8859-1 X-Complaints-To: abuse@flash.net X-Trace: news.flash.net 915560508 209.30.97.188 (Tue, 05 Jan 1999 12:21:48 CDT) Organization: FlashNet Communications, http://www.flash.net MIME-Version: 1.0 Reply-To: musty@flash.net NNTP-Posting-Date: Tue, 05 Jan 1999 12:21:48 CDT Newsgroups: alt.flame.airlines,soc.culture.hongkong,rec.travel.air,hk.rec.travel,rec.travel