Re: CWIX IS TERRIBLE

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#33

From: seerialmom
Date: Wed, 17 Feb 1999 00:00

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Funny, since it's the SAME customer service and SAME Internet lines as BEFORE
CWIX purchased the MCI Internet.  I should know, I've been here for almost 3
years (and yes, I was part of the purchase).  Actually, since the sale, we in
Technical Support have been allowed to INCREASE the amount of time spent on
calls with customers and CWIX has also upgraded the lines to V90.  Last, the
price went DOWN with CWIX.  As for "emails from customer service"; maybe your
questions were too vague to be answered in the manner you desired, eh?

In article <791lnc$kej$1@camel18.mindspring.com>,
  "Kevin Green" <kvgreen@mindspring.com> wrote:
> Since CWIX took over MCI's ISP business, customer service and connection
> quality has become a joke.  I have some e-mails from there customer service
> group that are laughable.  It is almost like they spin an answer wheel to
> respond.
>
> If you are looking for an ISP, try Mindspring or AT&T Worldnet!
>
>

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From: seerialmom@cwix.com
Subject: Re: CWIX IS TERRIBLE
Date: 1999/02/17
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