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Article #22

some of EarthLink's support techs are defective

#22
From: JayDee
Date: Fri, 21 Jan 2000 00:00
68 lines
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On Wed, 19 Jan 2000 03:52:23 GMT, "Bruce Adler"
<bruce.NxOxSxPxAxMx.adler@acm.org> wrote:

hmm, a crossposted bitch-n-whine-n-moan-n-groan; wow!

and, just the thread for me to hijack, corrupt, and prevert...

and, I think I'll contribute, FWIFW

>Earthlink must be "upgrading" again because I see that the percentage
>of missing articles in my favorite newsgroup is again over 20%.

not to mention my home newsgroup, (alt.alt.alt.alt.alt) which has been
active for over three years and runs an average of 200 articles per
day, just up-and-disappeared sometime over the weekend, leaving
me (in Seattle) with no local access, and a Bellingham user gone...

inquiry got me nowhere, so, I'm here

>Earthlink's latest trick was to drop a bunch of active newsgroups and
>then let their tech support phone answers deny for a few hours that they
>ever remove any newsgroups.

I got some smug little asswipe that essentially told me that's how it
is...I've done support for Microsoft, and if I had been listened-in-on
and made a delivery like that, I'd have gotten another black mark

oh, my Microsoft black marks:

exceeding my service boundaries (I was given Win issues, not DOS
by some strange coincidence, and coded these issues as-such)...

the comment by other techs about this was "the sharks got you"

I also openly sexually harassed a non-networked Gateway 386

...go figure; the Gateway didn't complain, however

plus, I got too-low a score on the post-knowlege exam (98%)

...however, it took them several months to figure that one out

I never had to do any callbacks, because I fixed the issues fast

the KB is a good tool, and I always archived what I felt was needed
locally on a CVF, so when the servers crashed, I'd have my info...

oh, and I asked a mentor a "stupid question"...that was black mark #4

>Even if we assume that deleting inactive newsgroups is somehow
>useful I can't begin to understand how that could possibly be a higher
>priority than figuring out why Earthlink lost about 35% of the posted
>articles (in all newsgroups) during the past week.

someone fucked up

so did I; I didn't ask who I was speaking to re. the
alt.alt.alt.alt.alt issue, for what bitching was worth...

nevertheless, I'll pursue restoration of Alt5 (it even has a charter)

it's UseNet Friendly Name is "beyond alternative"

it's function?

..it's a support group for the beyond-alternative user that
traditional support groups are not an option, since they likely
can't deal with some of the issues that have been presented
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References: <v2Vf4.355$%Y3.24768@newsread2.prod.itd.earthlink.net> <f%Mg4.644$fY4.22245@newsread1.prod.itd.earthlink.net> <Xxah4.6465$Wn2.150094@newsread2.prod.itd.earthlink.net>

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From: JayDee <blah@nowhere.com>
Subject: some of EarthLink's support techs are defective
Date: 2000/01/21
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Newsgroups: alt.internet.newservers,alt.internet.providers.america,alt.provider.earthlink,ba.internet,earthlink.complaints,earthlink.tech-support.news,misc.consumers