Article View: alt.internet.newservers
Article #22some of EarthLink's support techs are defective
From: JayDee
Date: Fri, 21 Jan 2000 00:00
Date: Fri, 21 Jan 2000 00:00
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On Wed, 19 Jan 2000 03:52:23 GMT, "Bruce Adler" <bruce.NxOxSxPxAxMx.adler@acm.org> wrote: hmm, a crossposted bitch-n-whine-n-moan-n-groan; wow! and, just the thread for me to hijack, corrupt, and prevert... and, I think I'll contribute, FWIFW >Earthlink must be "upgrading" again because I see that the percentage >of missing articles in my favorite newsgroup is again over 20%. not to mention my home newsgroup, (alt.alt.alt.alt.alt) which has been active for over three years and runs an average of 200 articles per day, just up-and-disappeared sometime over the weekend, leaving me (in Seattle) with no local access, and a Bellingham user gone... inquiry got me nowhere, so, I'm here >Earthlink's latest trick was to drop a bunch of active newsgroups and >then let their tech support phone answers deny for a few hours that they >ever remove any newsgroups. I got some smug little asswipe that essentially told me that's how it is...I've done support for Microsoft, and if I had been listened-in-on and made a delivery like that, I'd have gotten another black mark oh, my Microsoft black marks: exceeding my service boundaries (I was given Win issues, not DOS by some strange coincidence, and coded these issues as-such)... the comment by other techs about this was "the sharks got you" I also openly sexually harassed a non-networked Gateway 386 ...go figure; the Gateway didn't complain, however plus, I got too-low a score on the post-knowlege exam (98%) ...however, it took them several months to figure that one out I never had to do any callbacks, because I fixed the issues fast the KB is a good tool, and I always archived what I felt was needed locally on a CVF, so when the servers crashed, I'd have my info... oh, and I asked a mentor a "stupid question"...that was black mark #4 >Even if we assume that deleting inactive newsgroups is somehow >useful I can't begin to understand how that could possibly be a higher >priority than figuring out why Earthlink lost about 35% of the posted >articles (in all newsgroups) during the past week. someone fucked up so did I; I didn't ask who I was speaking to re. the alt.alt.alt.alt.alt issue, for what bitching was worth... nevertheless, I'll pursue restoration of Alt5 (it even has a charter) it's UseNet Friendly Name is "beyond alternative" it's function? ..it's a support group for the beyond-alternative user that traditional support groups are not an option, since they likely can't deal with some of the issues that have been presented
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X-Google-Language: ENGLISH,ASCII-7-bit X-Google-Thread: 107b34,dd7fc2715a33d6b6 X-Google-Attributes: gid107b34,public X-Google-Thread: 107518,dd7fc2715a33d6b6 X-Google-Attributes: gid107518,public X-Google-Thread: fa874,dd7fc2715a33d6b6 X-Google-Attributes: gidfa874,public X-Google-Thread: fdd88,dd7fc2715a33d6b6 X-Google-Attributes: gidfdd88,public X-Google-Thread: f47fd,dd7fc2715a33d6b6 X-Google-Attributes: gidf47fd,public X-Google-Thread: fc3ab,dd7fc2715a33d6b6 X-Google-Attributes: gidfc3ab,public X-Google-Thread: fe40d,dd7fc2715a33d6b6 X-Google-Attributes: gidfe40d,public From: JayDee <blah@nowhere.com> Subject: some of EarthLink's support techs are defective Date: 2000/01/21 Message-ID: <6vyHODa8ar2sPxs4EdznFwVIhEc1@4ax.com> X-Deja-AN: 575611303 Content-Transfer-Encoding: 7bit References: <v2Vf4.355$%Y3.24768@newsread2.prod.itd.earthlink.net> <f%Mg4.644$fY4.22245@newsread1.prod.itd.earthlink.net> <Xxah4.6465$Wn2.150094@newsread2.prod.itd.earthlink.net> Content-Type: text/plain; charset=us-ascii X-ELN-Date: Thu Jan 20 22:52:43 2000 X-Complaints-To: abuse@earthlink.net X-Trace: newsread1.prod.itd.earthlink.net 948437563 209.245.164.171 (Thu, 20 Jan 2000 22:52:43 PST) Organization: We All Who Just R MIME-Version: 1.0 Reply-To: nobodys.home@moo.poo NNTP-Posting-Date: Thu, 20 Jan 2000 22:52:43 PST Newsgroups: alt.internet.newservers,alt.internet.providers.america,alt.provider.earthlink,ba.internet,earthlink.complaints,earthlink.tech-support.news,misc.consumers