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Article #2347

Re: Mindspring?

#2347
From: Brian Sugrue
Date: Sun, 24 Mar 1996 00:00
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<Why MindSpring snipped>

I wondered the same for a while, assuming all ISPs provided as
consistent a connection and as problem-free service as MindSpring did,
until my father tried NetCom and a good friend tried Earthlink.  My
father gets kicked off the line at least twice a night, if he can
connect at all.  Support is a toll number which routes him to an
hours-long queue.  My friend has spent most of the past month just
trying to upload HTML pages to her allocated space.  First, the server
refused her password, and support passed her around without ever
directly solving the problem.  Now, I find it impossible to connect to
their WWW server as view her page.  I now understand how both marvel
at my situation when I describe consistent, problem-free connections,
current news feeds, almost instant mail, and a reliable place to host
my web pages.  The one time I've needed support, I got the e-mail with
exactly the right instructions within 3 hours.  MindSpring's users are
a newsgroup or 10 away, and a question of mine has never gone
unanswered by the friendly folks who are also MindSpringers.  

After seeing the experiences of others (and there are many more people
with nightmares), I feel quite good about the consistency I get for my
$35.  That one trait seems to be what differentiates ISPs, and I think
I've found one of the better ones.

Brian
Technical Details
Message-ID: <4j2kbi$bbg@mule1.mindspring.com>
Path: arc1-ca.pugleaf.net!unknown!not-for-mail
References: <4ivmh7$dtp@juliana.sprynet.com>

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From: bsugrue@mindspring.com (Brian Sugrue)
Subject: Re: Mindspring?
Date: 1996/03/24
Message-ID: <4j2kbi$bbg@mule1.mindspring.com>
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references: <4ivmh7$dtp@juliana.sprynet.com>
organization: MindSpring Enterprises
newsgroups: alt.internet.services,atl.general