🚀 go-pugleaf

A Texas.net Customer <aCustomer@texas.net> wrote...
:
:Dusty Rhodes wrote:
:> ...
:
:Exactly.
:
:Andy Macfarlane wrote:
:
:: Bear with me a minute here and I'll try to answer your 
:: questions.
:
:Thanks for your response.  Actually, I didn't have any 
:questions, just pointing out the inappropriateness of the 
:term "unlimited".

  Yes--I thought your original post was quite clear on that;
most amusing how the industry apologists jump in with all
sorts of rationalizations for outright consumer fraud.

:The solution is simple, as Dusty Rhodes suggests: Get rid 
:of the term from the web site description.

  To not do so constitutes fraud by Texas.Net.  Did you
realize that Mr. Rosenthal actually banned (tried to that
is) posters who would try to keep discussing this ongoing
fraud--they guy actually forges a cancel on all of their
posts trying to cover it up!!!  Flash.Net (via their 
former VP Mr. Bellomy)was also heavily involved right 
after someone exposed the same type of consumer fraud
on their website.


:: But nobody is ever disconnected at 3 hours or 5 or 10 
:: more. You get an e-mail suggesting that your configuration 
:: is out of whack maybe.

  On a prepaid unlimited account?  That's fraud sir.


:No, I didn't.  I didn't get any e-mail warning.  

  Even that would have been illegal intimidation--the 
management of Texas.Net belongs in jail.

:Instead, my account was locked ("put on security hold") without 
:warning.  I had to call in to find out what happened, and what 
:I needed to do to have it unlocked.  I was told by the AUP Dept. 
:that they have or are trying to have an e-mail warning system, 
:rather than just locking people out without prior notice.  But 
:it certainly didn't happen in my case.
:
:I would like to suggest that, in cases of AUP time violations,
:customers be e-mailed a warning notice first, before being
:locked out and their accounts "marked for deletion".  And not
:just if they go little bit over, but also if the go *way* over
:the limit.  In my case, I went *way* over, not intentionally
:but because my reading of the AUP several months ago
:turned out to be behind the times.  

  According to law you can completely disregard that nonsense
buried in their AUP anyway.  Atleast in Massachusetts the
Consumer Protection Division of the Attorney Generals Office
states it's what is advertised that matters--not nonsense
like that after that fact.  If you respond to an ad for
"Unlimited" and they then try to put limits on your hours
they are crooks--pure and simple.  It's none of their 
business in fact how long you stay online--many Attorney
Generals in concert made that quite clear to AOL in fact.

:As I stated, the AUP stated 8-10 hours per session (not per 
:day) several months ago.  It now reads per day.   

  Doesn't matter if they advertise unlimited.

:But I wasn't regularly checking it for changes since I signed 
:up.

  Nor is it your responsibility to do so.

:Locking without some kind of warning seems a bit
:heavy-handed.  Of course, Texas.net can do whatever
:it wants.  But how about a little courtesy?  Innocent
:until proven guilty?
:
:> As of this moment, the word "Unlimited" does not appear
:> in our description of account types.
:
:You're right, now it doesn't anymore!  You (or someone there)
:must have just changed it. :)  It now says "unmetered".
:It also no longer says, "That means that you can dial
:in as often as you like whenever you like without
:having to worry about payment schedules or hourly fees."
:You must have just deleted that sentence. :)
:
:Unmetered?  Oh, alright.  Sure, service isn't charged like a
:parking meter, but you *do* measure (= meter) the time in
:order to enforce the limitation.  But I'll let that go.
:
:: I will still describe the Lonestar account as
:: giving "Unlimited access" to users...

  Because you are crooked and dishonest and belong behind
bars for consumer fraud.


:If you *have* to use the darn word, say "almost unlimited" or
:"practically unlimited" or some such.  The term "unlimited"
:without a qualifier in close proximity should be reserved
:for a 24 hour/day service, such as a dedicated account or
:cable modem service.
:
:: No trickery here, I assure you. We don't deceive people
:: just to get their business for a month or two, I assure you.

  Which of course is why critics are silenced via forged
cancels on their posts in austin.internet.


:Oh, I believe you.  I'm told that at least one person
:there has been trying to get your webmaster to change
:the description, but he/she apparently hasn't gotten
:around to it, being busy doing other "higher priority"
:things than maintaining the web site.
:
:But it seems fixed now (ignoring that questionable
:word, "unmetered").  Thanks.
:

  'unmetered' is not a questionable word--please 
consider filing a complaint with the Texas Attorney
Generals Office about these crooks--if you go to
their web site that have a handy complaint form (although
you still have to mail it in snail mail).

                     Steve
                     news.admin.censorship
========= WAS CANCELLED BY =======:
Message-ID: <shiocgfyfq.MPG.1034206c80bc7169989ac5@news.earthlink.net>
Supersedes: <MPG.1034206c80bc7169989ac5@news.earthlink.net>
Subject: Re: Texas.net Lonestar Account is not Unlimited
From: RbEMoOurVsyE@earthlink.net (Isis)
Newsgroups: news.admin.net-abuse.misc
Date: 8 Aug 1998 01:43:00 GMT
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if one may forge cancels, then all may do so


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