🚀 go-pugleaf

OK..here's my opinion of my MCI experience so far:

I have ONE positive experience. That is the actual meeting with our
account rep up here, and the related arrangements for a 45 day turn
up.  After that EVERYTHING has been a fiasco.  I found out that
information he provided us about MCI's reliability was patently
UNTRUE, MCI's connections are LESS reliable than Sprints as far as
outages, etc. go. MCI's bandwidth is essentially the same as Sprints
and the other backbone carriers. Our salesperson stated that MCI has
by FAR the largest bandwidth on the Internet and that they indeed
carry 40%+ of all Internet traffic. The new information I've been
reading states that MCI is currently upgrading from 45mbps to 166mbps.
Well buly for them! The still only have 45mbps bandwidth, so they
misinformed us.

As for our turnup:

Originally scheduled for the 15th of February.

This got turned back to February 29th, THEN on February 28th they
finally got back to us and confirmed that T connections have been put
on hold indefinitely.

They then said they could get us a 128K in 15 days or so, BY the end
of March. 128K would have been sufficient until the end of April at
our current growth when coupled with our Sprint fraction.

Well, the 28th went by and we were then told April 3rd. April 3rd has
come and gone and they are saying April 8th for the 128 and April 16th
tentatively for the T-1.
 Interestingly MCI is blaming Nynex for the delays, and Nynex is
blaming MCI, and we're the ones losing.  Last we heard from Nynex was
they were ready on the 3rd. MCI says Nynex told them they wouldn't be
ready til the 8th.  As my users are complaining 'This feels more like
a dirt road than the Information Superhighway!'

I have to wonder if MCI is screwing with us on purpose just trying to
keep us from switching over to a Sprint connection which would have
taken at most 5 weeks according to our contact at Sprint. If we had
dropped MCI end of February and switched to Sprint we would have our
T-1 NOW. Not next week, not 2 weeks, but NOW.

I don't CARE whether MCI has good service AFTER the fact! I want the
service NOW! They strung us along almost 2 months beyond our original
due date and I am not a little steamed!

Mark-

PS:  If we had dropped the MCI connect at end of February we could
have avoided the necessity of hardware upgrades to make use of BGP
routing. This would have saved us monthly costs of running 2 separate
net connections, AND the costs of the RAM for our router, the
programming of the router, etc...

MCI does inded SUCK!


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mtenney@megalink.net
Megalink Technical Support and Information