🚀 go-pugleaf

Alan \"Uncle Al\" Schwartz (uncleal0@ix.netcom.com) wrote:

: Netcom is FAMOUS for its crappy service.  If you snail mail the corporate 
: offices in Northern California (you get an e-mail copy of your credit 
: card bill monthly with the address) with a log (dates and times) of the 
: prevvious month's outages, they address the problem.

Actually, you can send reports of access problems to us via email at this 
address:

			pop-problems@netcom.com

Please make certain your "Subject" line contains your local access 
number, so we know how to route your report.

This address is read by several personnel in NETCOM's Access 
Engineering department, including the Site Engineer specifically 
responsible for your local access number (which is also called a "point of 
presence," or "POP" for short).  The Site Engineer will check into the 
reports, and use them to diagnose and fix any access problems at that POP.
If the problems you are experiencing need to be brought to the attention 
of other parts of NETCOM Operations, we will forward it.

Please do not expect a reply from pop-problems -- we get quite a lot of 
mail, so we will generally only reply when we need additional information 
from you.

Also, you may post in the new newsgroup netcom.pops.d.  NETCOM personnel 
may respond there, or in netcom.pops.announce -- but the pop-problems 
address is the best way to report problems to us.  Please let your fellow 
NETCOM users know about this address.

: In November 1995 Southern California enjoyed 25 days of downtime.  We 
: are now about 90% uptime.

Hmmm.  I see that you use our Irvine number, which is just one of the 
POPs in SoCal:

BAK-CA Bakersfield      CA  805-335-7000
SBA-CA Santa Barbara    CA  805-563-8400 
SCR-CA Santa Clarita    CA  805-294-4300 
SLO-CA San Luis Obispo  CA  805-782-7500   
SMA-CA Santa Maria      CA  805-739-5500 
TOK-CA Thousand Oaks    CA  805-497-6500 
VEN-CA Ventura          CA  805-289-1300 

ESC-CA Escondido        CA  619-735-4500 
PSX-CA Palm Springs     CA  619-416-2700 
SDX-CA San Diego        CA  619-234-0524 (*)       
VIC-CA Apple Valley     CA  619-241-2090 

IRV-CA Irvine           CA  714-708-3801 (*)
MVO-CA Mission Viejo    CA  714-365-2500  

ONT-CA Ontario          CA  909-481-3200 (*)
SBO-CA San Bernardino   CA  909-890-1200 
TEM-CA Temecula         CA  909-693-1530  

LAX-CA Los Angeles      CA  310-815-4000 (*)
LBX-CA Long Beach       CA  310-595-4011 (*)

LAP-CA Covina           CA  818-839-0100 
PAS-CA Pasadena         CA  818-585-3400 (*)
WHX-CA Woodland Hills   CA  818-598-1700 (*)  

  (*) Supports UNIX shell access; all other POPs are NetCruiser 
      (@ix.netcom.com) accounts only.
	

I agree that it's performance has never been great, but Irvine was never 
*down* for 25 days, though you may not have been happy with the service 
level.

Regards,


-- 
                "THOSE WHO WOULD LEAD MUST SEEK TO SERVE."                 
-----------------------------------------------------------------------
Kael Loftus, Communication Specialist                 nc0014@netcom.com
NETCOM On-Line Communication Services, Inc.              1-800-353-6600