🚀 go-pugleaf

MCI Stuck it to me too!

This is my story.

MCI was supposed to turn up my T1 connection 2/29/96.  A couple of weeks
ago I was told that there would be a delay till 3/15.  Last week I was
told it would take till 3/23.  Yesterday thery are telling me now that
it won't be till 3/31.

No one at MCI wants to give me a straight answer.  I told the sales
manager at the Woodland hills office to put it in writing,  he responded
that the truth is they really can't promise me a turn up date at all.
If you're out there waiting for MCI to turn your lines up don't hold
your breath.  Sources at MCI (via anonymous tip) said that MCI will no
longer sell access to ISP's.  Can anyone confirm this?

The lack of an answer from upper management smells of an "Agenda"  not
privey at this time to the lower level sales staff.

I've grown very weary of MCI's motives.  Let's face it, a company the
size of MCI knows exactly what it's doing.  At least those in power do.
The mucky-mucks and Ultra-high mucky-muks have a plan.  The claim that
they have oversold their band width may be true and that the OC-3's will
change all that, but I've been in the cue since Jan. why 2- weeks before
turn up MCI suddenly realizes that "Oh! we're outta room".  "Oh well
someone go tell all the folks that we've committed to that they'll just
have to wait".  Sorry I don't buy it.

Anybody out there feeling the squeeze?  What did they tell you?
************
///added 3-12-96///
Here's the kicker.  When I was talking to my MCI rep I made it clear to 
her that I was basing my purchases on MCI's commitment to turn me up on 
time.  She assured me over and over that this would not be a problem.  
In fact she told me that I got in at just the right time because MCI was 
running a promotion that would give me free installation saving me 
$2200.00.  Well this litlle savings has cost me $20,000.00 so far with 
no hope in sight.

David your response is ridiculous.  The fact is it doesn't matter what 
MCI is doing or not doing to expand their lines.  

> orders (exisitng and new orders are put in que and will receive port
> assignments mid April to early May) and existing service (ports) were
> uneffected.

The Fact is MCI according to your posting was well aware at the time of 
my order that it would not be honored according to MCI's commitment to 
me. This fact was never disclosed to me at the time of my order.  Had I 
known this I would have scheduled my hiring of employees and leasing of 
my office space to work according to this information.  

You don't seem to get it.  We are the customers and you are the vendor. 
MCI's decision to simply stop the proccess and give us the "sorry it's 
to bad" without regard for the effects it would have on it's waiting 
customers is clearly a lesson in poor judgement.  And MCI should make 
good on their commitments thru whatever means neccesary.

> Would you also sue Macy's or Dillards if they had your favorite shirt on
> back order or even your local car dealership if that shiney new car that
> you had on order was backordered at the factory???

This comment is by far the most lacking in wisdom, yet most likly 
reflects the mind set of MCI at this time.   
The obvious here is that at the time of purchase I would be well aware 
of the lack of product, and the advantadge would be mine because the 
sales person could not unintentionaly sell me something that wasn't 
there.  I would have the option at the time of purchase to go elsewhere 
at that point.  We have been led into believing that the product was 
available and there were no pending problems.  Yet your post clearly 
makes it evident that this upgrade was planned years ago.  

I don't believe you could help me anymore than I've been helped already. 
Unless you are willing to take responsibility for the actions of your 
company.  But most likey your not.

Willie

wman@primenet.com


David Fisher wrote:
> 
> WOW, Ray, you seem real upset and your professionalism is similar to a
> child!
> I am reading all of this stuff about FCC complaints and lawsuits.
> Would you also sue Macy's or Dillards if they had your favorite shirt on
> back order or even your local car dealership if that shiney new car that
> you had on order was backordered at the factory???
> InternetMCI does have the most technologically advanced network in the
> WORLD, with the expertise of Dr. Vint Cerf, Phil Gross and Farooq
> Hussain, some of the greatest internet minds in the world represent MCI.
> 
> MCI has run the NSFNET and now VBNS backbone for many years, the
> technological advancements with regards to backbone technology have been
> brought to you by MCI.  Many many companies derive their connectivity
> from MCI and that includes many companies you THINK are backbone
> providers (just trace route a few and find yourself at InternetMCI).
> 
> MCI won an contract to run the entire NSFNET backbone and in 1994,
> upgraded the network to 45MBPS, back then there were few commertial
> providers, MCI didn't even have a commercially released service (product)
> announced.
> MCI was then awarded an contract to upgrade the backbone to 155Mbps and
> in 1995/ 1Q 1996, this upgrade has been installed.  The fact is, the
> backbone is a vital link to the overall Internet topology and an upgrade
> was imminent.  In the process of the upgrade, MCI is also upgrading all
> of our nodes (we currently have more nodes and more redundancy than any
> other provider (wholesale) in the WORLD!!!!) and based on the rapid
> expansion and sales, MCI saw the need and has taken steps (including
> spending a great deal) to upgrade the network.  During the upgrade
> process, it was necessary to suspend new orders, we didn't turn down any
> orders (exisitng and new orders are put in que and will receive port
> assignments mid April to early May) and existing service (ports) were
> uneffected.
> In addition to this OC3 upgrade, there will be an OC12 upgrade in 1997.
> 
> So,
> You feel that MCI sucks.... I would hope that you would consider the fact
> that this upgrade will facilitate a faster and more dependable Internet,
> allowing voice & video technologies that will greatly tax the existing
> infrastructure, and MCI is bringing this capacity to you.
> So stop whining and start planning how you are going to use what MCI is
> bringing you to enhance what you bring your customers!
> 
> I would suggest that you get back with your MCI representative and ask
> that your order be put back in que!
> 
> I would be happy to assist anyone not currently working with an MCI
> representative.  Your order lead time an estimated 27 days from the mid
> April timeframe, and if you can live with this (your DNS registration and
> equipment may take a bit of time getting set up) then I would be glad to
> help you.
> I can be contacted at:   David Fisher, MCI   (E-Mail is best)
> 800-444-4666 X 1303  Office
> 713-888-1287  Fax
> David.Fisher@InternetMCI.com