🚀 go-pugleaf

Frank,
Heck, according to the cut and paste response that are always dished out by
AT&T in their internal newsgroup, you don't have to sit on hold at all.  All
you have to do is send an email (if you happen to have any service) to the
support email address.  That email goes to exactly the same people whom
would take your call.  Of course, the only problem that I have with that
approach is that the response to the email is always......."please call the
support number".......... LOL

Don

"Frank St. Claire" <fstclair@airmail.net> wrote in message
news:fbolsss0icnevgg0i68amh9p5jg7858p4g@4ax.com...
> Well after an hour of dealing with a very polite Tier 1 and after
> rebooting, tweaking settings and doing a small rain dance, I
> identified the problem as no usenet service on AT&T -- two different
> PC's, two different ISP's, same result.  BUT one of the machines
> worked fine with a modem to the non-AT&T ISP.
>
> The proffered solution:  Go to bed and wake up in the morning and see
> if the problem is still there.
>
> When I suggested that this was unacceptable and as defying logic.
> Tier 1 contacted Tier 2.
>
> Tier 2's response?
>
> Oh, yeah.  The e-mail server is down and because we use this funky VPN
> tunneling, it knocks out the news servers.
>
> I told the very polite Tier 1 to have a good night.  It's not his
> fault that he works for such a band of bumbling idiots.
>
> Two questions for the "brain trust" at AT&T:
>
> 1.  Would it not be a good idea to communicate the problems to Tier 1
> and save them and me the wasted hour?
>
> 2.  When is AT&T ever going to learn about redundant systems?
>
> This service just shows what happens when you try to build complex
> technology in your garage ....
>
> Here come the clowns (again) ....
>
>